Paige Smails
Sandstone Point,QLD
Summary
Proven in delivering exceptional customer service and maintaining high cleanliness standards, I excelled at Flames Seafood And Modern Indian by mastering systems and fostering strong team collaboration. My ability to handle high-pressure situations and multitask effectively led to a significant improvement in guest satisfaction and dining experience. Attentive Waitress with superior knowledge of ethnic dining and dedication to fantastic dining experiences. Trained in systems and table-side serving with understanding of food and beverage pairings and great salesmanship. Known for maintaining speed and accuracy in high-traffic times. Motivate waitressing with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
5
5
years of professional experience
Work History
Waitress/Bartender Assistant
Flames Seafood And Modern Indian
01.2023 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Welcome and seat guests with a friendly demeanour, ensuring positive initial impressions
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Guide customers through menu selections, providing detailed descriptions and recommendations
- Handle cash transactions accurately and efficiently, maintaining cash register operations
- Prepare and serve a variety of beverages, including cocktails, wines, and non-alcoholic drinks
- Maintain cleanliness and organization of bar area, adhering to health and safety standards
- Collaborate closely with kitchen staff to ensure timely and accurate food delivery
- Monitor and manage inventory levels, ensuring adequate supplies for daily operations
- Resolve customer inquiries and issues promptly to ensure high levels of satisfaction
Waitress/Bartender Assistant
Steakout Pizzeria
07.2021 - 01.2023
- Greeted and seated guests promptly, providing menus and specials information
- Took detailed food and beverage orders, ensuring accuracy and accommodating special requests
- Prepared and served a wide range of beverages, including specialty cocktails and coffee drinks
- Maintained cleanliness and organization of dining area and service stations
- Collaborated with kitchen and bar staff to coordinate food and beverage service
- Provided attentive customer service throughout the dining experience, anticipating guest needs
- Processed payments and managed cash register operations with precision
- Assisted in training new team members on restaurant procedures and service standards
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Chef Hand/Customer Service Cashier
Golden Prawn
07.2020 - 04.2021
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Assisted chefs in food preparation, ensuring adherence to recipes and presentation standards
- Managed food supplies and inventory, minimizing waste and optimizing efficiency
- Interacted with customers in a friendly and professional manner, addressing inquiries and ensuring satisfaction
- Maintained cleanliness and sanitation of kitchen and dining areas
- Supported front-of-house operations during peak hours, including seating guests and taking orders
Education
High School Diploma -
Bribie Island State High School
Bongaree, QLD11.2024
Skills
- Customer Service
- Strong multitasking
- Greeting guests
- Team Collaboration
- Cleanliness
- Cash Handling
- Order Taking
- Safe Food Handling
- Hospitality service expertise
- Payment Processing
- Service prioritization
- Relationship Management
Timeline
Waitress/Bartender Assistant
Flames Seafood And Modern Indian
01.2023 - Current
Waitress/Bartender Assistant
Steakout Pizzeria
07.2021 - 01.2023
Chef Hand/Customer Service Cashier
Golden Prawn
07.2020 - 04.2021
High School Diploma -
Bribie Island State High School
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