Megan Smith
Terrigal,NSW
Summary
Reliable Support Worker enthusiastically pursuing opportunities to add immediate value. Inspired to help others and driven to apply a good work ethic to meet any clients holistic needs. Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Halaxy appointment scheduling system to manage a large number of patients weekly. Highly efficient Crew Member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Previous training as a Student Paramedic well-versed in patient assessment and emergency care. Reliable and efficient in patient-facing roles. Accustomed to providing care in dynamic environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Support Worker
The CareSide
Terrigal, NSW
03.2024 - Current
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Improved client satisfaction by promptly addressing concerns and implementing feedback in a timely manner.
- Collaborated with interdisciplinary teams to develop and implement individualized care plans for each client.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Medical Receptionist
Depsypher Mental Health Services
Terrigal, NSW
01.2024 - Current
- Managed office bookkeeping with insurance billing and patient payments.
- Assisted with billing tasks.
- Coordinated referrals through insurance and other legal specialists and documented details in patient charts.
- Assisted in maintaining a safe environment for patients and staff
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Adhered to strict guidelines to protect patient privacy.
- Supported office staff and operational requirements with administrative tasks.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Maintained current and accurate medical records for patients.
Crew Member
McDonald's
England, UK
03.2020 - 12.2023
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Escalated problems or complaints to relevant supervisor or manager for resolution.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
Certificate of Higher Education - Paramedic Science
Keele University
Keele05-2023
Skills
- BLS and ALS-trained
- Computer proficient in most word-processing software
- Good time management and organisation
- Communication skills both verbal and non-verbal
- Work well as part of a team both in leadership and as a team member
- Interpersonal skills
- Customer service
- Decision making
- Attention to detail
Certification
- National Police Check, 03/2024, AUS
- Driving License Unrestricted, 12/2023, AUS
- Driving License Unrestricted, 11/2020, UK
References
References available upon request.
Timeline
Support Worker
The CareSide
03.2024 - Current
Medical Receptionist
Depsypher Mental Health Services
01.2024 - Current
Crew Member
McDonald's
03.2020 - 12.2023
Certificate of Higher Education - Paramedic Science
Keele University
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