Megan Smith
Clyde North,VIC
Summary
Experienced and results-driven Senior Property Manager with over 15 years’ success in residential property management, business development, and team leadership. Skilled in managing large portfolios, mentoring staff, resolving disputes, and ensuring legal compliance. Strong knowledge of current real estate legislation, trust accounting, VCAT processes, arrears management, and client relations. Proven ability to deliver exceptional service while streamlining operations and achieving business goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Property Manager
Metropole
Brighton, VIC
07.2024 - Current
- Managed residential portfolio of 156 properties, ensuring optimal occupancy and tenant satisfaction.
- Conducted ingoing and exit inspections utilizing 360 technology to enhance accuracy.
- Oversaw arrears management and prepared for VCAT representation to resolve disputes.
- Handled rent reviews, lease renewals, and coordinated maintenance for efficient operations.
- Fostered client relationships through effective communication and regular updates.
- Mentored and trained junior staff, promoting skill development and team cohesion.
Senior Property Manager
Ray White
Oakleigh, VIC
07.2021 - 04.2024
- Oversaw 180 residential properties, ensuring compliance and quality management.
- Conducted property inspections, executed lease renewals, and performed rent reviews.
- Managed arrears effectively while representing interests at VCAT hearings.
- Delivered training and provided daily support to enhance property management staff performance.
- Coordinated property maintenance efforts to address tenant issues promptly.
Business Development Manager
Harcourts
Pakenham, VIC
07.2019 - 07.2021
- Conducted property appraisals and executed outbound prospecting to generate leads.
- Created and managed marketing brochures alongside digital campaigns to enhance visibility.
- Maintained client databases while coordinating end-of-month reporting for accuracy.
- Implemented procedural changes to ensure compliance with current legislation.
Team Leader – Property Management
Jellis Craig
Mount Waverly, VIC
11.2018 - 06.2019
- Led the property management team, including recruitment and performance reviews
- Conducted weekly team meetings and one-on-one mentoring sessions
- Handled escalated client issues and compliance checks
- Rolled out team training programs and implemented new procedures
- Managed trust accounting and monthly reporting
Senior Property Manager
Harcourts
Langwarrin, VIC
11.2015 - 11.2018
- Executed comprehensive property management for residential portfolio.
- Coordinated VCAT preparations and lease negotiations to resolve tenant disputes.
Contract Coordinator / Administrator
Burbank Homes
Altona, VIC
11.2010 - 10.2014
- Coordinated building permits and developer approvals to ensure timely project progression.
- Conducted color consultations and settlement meetings to align client expectations.
- Provided regular client updates and maintained comprehensive site documentation.
Education
Some College (No Degree) -
Altona Secondary College
Altona, VICSkills
- Residential Property Management
- VCAT & Arrears Management
- Leadership & Team Mentoring
- Conflict Resolution
- Trust Accounting
- Legislation Compliance
- Lease & Tenancy Administration
- Time Management & Multitasking
- Customer & Client Service Excellence
Certification
- Certificate II in Property Services
- Agents Representative Certificate
REFERENCES
Professional:
Casey Viney – Ray White
📞 0405 717 509
Professional:
Leanne Jopson – Metropole
📞 0433 188 288
Personal:
Dina Elrouby – Director, Groundbreaker
📞 0432 109 705
Timeline
Senior Property Manager
Metropole
07.2024 - Current
Senior Property Manager
Ray White
07.2021 - 04.2024
Business Development Manager
Harcourts
07.2019 - 07.2021
Team Leader – Property Management
Jellis Craig
11.2018 - 06.2019
Senior Property Manager
Harcourts
11.2015 - 11.2018
Contract Coordinator / Administrator
Burbank Homes
11.2010 - 10.2014
Some College (No Degree) -
Altona Secondary College
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