Megan Spencer
Denmark
Summary
Efficient, and reliable professional with 10+ years experience in the hospitality and tourism industry.
I have managed a large holiday park with a capacity of 3200 guests for the last 5 years and driven profit by 375% by improved internal operations of a large Holiday Park business, with a team of 30 staff members.
I’m proficient in all areas of park management, RMS booking systems and Microsoft programs. Skilled in covering administrative roles, client relations, human resources and recruiting.
I over see all aspects of office, maintenance, new devolvement builds and RO plant operation's.
Excellent interpersonal, phone, and digital communication skills. I bring the knowledge, energy, passion, initiative, creativity and the absolute abilities and drive to meet and exceed expectations in all roles of employment.
Overview
10
10
years of professional experience
Work History
Park Manager
BIG4 Denmark Ocean Beach Holiday Park
2019.10 - Current
- Manage all areas of office, grounds and maintenance of a large park, including after hours.
- Improved guest satisfaction by implementing higher quality procedures.
- Streamlined reservation processes for increased efficiency and customer satisfaction.
- Optimized staff performance through regular training sessions focused on customer service excellence.
- Conducted ongoing evaluations of facility conditions, prioritizing improvements based on urgency and available resources.
- Reduced maintenance costs through efficient scheduling, resource allocation, and preventative measures.
- Oversaw compliance with federal, state, and local regulations pertaining to parks management standards.
- Managed budgets effectively, ensuring optimal allocation of funds towards essential park operations.
- Managed vendor relationships, ensuring quality products and services were delivered consistently at competitive prices.
- Improved employee retention rates by fostering a positive work environment and offering growth opportunities.
- Developed strategic marketing plans to increase awareness of the park's offerings and attract more visitors- profit was up by 375% in my first 3 years of management.
- Increased park revenue by developing and promoting attractive packages for group bookings and events.
- Enhanced visitor experience with multiple developments including 17 new buildings, park signage, maps, and informational materials.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Collaborated with local tourism boards to promote the holiday park at regional travel shows and online platforms.
- Daily running of our RO plant, including water testing, chemicals and bore pressures.
Manager Assistant
BIG4 Denmark Ocean Beach Holiday Park
2014.07 - 2019.10
- General reception and administration duties; customer service, open and close of business, provide administration support for managers, manage stationery, food, beverage and linen stock
- Operate after hours on call 'night phone' for late arrivals and emergencies
- Managing bookings via RMS
- Provide training and supervision for new employees
- On duty Manager when current Managers have two rostered days off per week
- Manage and rectify any guest complaints
- Reconcile cash and EFTPOS sales at the end of each day and compile end of week reports
- Large function bookings
- Have developed new business strategies, documents, guides and assisted in the compilation of workplace policies
- Manage and maintain company social media profiles and websites
- Maintaining Laundry operations.
Education
High School Diploma -
Albany Senior High School
Albany, WA11.2011
Skills
- Excellent communication skills, written/verbal, liaison and negotiation skills within all operations of management.
- Effective time management and organisational skills, have the ability to multitask, critical thinking and strive to meet all deadlines.
- Competent Problem Solving Abilities, I’m able to solve problems in a way which is effective and useful to myself and other team members.
- Thrive in team settings; collaborate well with others and take responsibility for individual contribution.
- Highly motivated and ambitious. Enjoy challenges and diversity in the workplace.
- Have a professional demeanour to all guest and staff relations.
- Booking management, financial budgeting and reporting.
- Health and safety compliance
- Facilities maintenance and property management.
- Contractor supervision.
- Policy enforcement and emergency preparedness.
- Creative and adaptable.
- Staff management maintenance oversight
Accomplishments
- BIG4 Staff Member of the year 2023
- Full Australian Driver’s license
- Certificate 111 in Business
- Able to obtain police clearance
References
Available upon request
Hobbies
- Horse ridding
- Travel
- Social sports
Timeline
Park Manager
BIG4 Denmark Ocean Beach Holiday Park
2019.10 - Current
Manager Assistant
BIG4 Denmark Ocean Beach Holiday Park
2014.07 - 2019.10
High School Diploma -
Albany Senior High School
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