Megan Talley
Adelaide,SA
Summary
With a diverse background encompassing leadership roles in customer service, retail management, and content creation, I bring a versatile skill set to any team. As a former McDonald's cashier team lead and assistant manager at a retail store, I have honed my abilities in customer interaction, task prioritization, time management, problem-solving, and team collaboration. My experience has equipped me with the adaptability and resilience necessary to thrive in dynamic environments. Furthermore, my foray into Twitch streaming has enhanced my communication skills and creative problem-solving abilities. I am eager to leverage my expertise to contribute effectively to your team and drive success in our shared goals.
Overview
8
8
years of professional experience
Work History
Twitch Streamer
Twitch
Adelaide, SA
06.2022 - Current
- Engaged with followers through social media platforms including Twitter, Facebook, Instagram, YouTube.
- Developed a brand identity for my channel through consistent messaging across all digital platforms.
Assistant Manager
Cirilla's
Quincy, Illinois, USA
10.2017 - 02.2019
- Managed customer service inquiries and complaints in a timely manner.
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Collaborated with store manager to develop strategies for achieving sales and profit goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Cashier Team Lead
Mcdonald's
Quincy, Illinois, USA
05.2016 - 09.2017
- Processed customer payments quickly and returned exact change and receipts.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Developed strong working relationships with team members to foster collaboration.
Education
High School Diploma -
Highland High School
Ewing, Missouri, USA05-2015
Skills
- Operations Management
- Cost Reduction
- Employee Performance Evaluations
- Employee Scheduling
- Time Management
- Problem-solving aptitude
- Professionalism
- Team Collaboration
- Analytical Thinking
- Customer Service
Timeline
Twitch Streamer
Twitch
06.2022 - Current
Assistant Manager
Cirilla's
10.2017 - 02.2019
Cashier Team Lead
Mcdonald's
05.2016 - 09.2017
High School Diploma -
Highland High School
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