Megan Thomas
Sydney,NSW
Summary
Driven Sports Massage Therapist with a strong background in customer service and a commitment to client satisfaction. Proven ability to communicate effectively and adapt in diverse environments. Currently focused on establishing a career in sports therapy, with ambitions to build a successful practice while continuously enhancing skills and knowledge in the field.
Overview
13
13
years of professional experience
Work History
Rehabilitation Groom
Marston Stud- Equine Rehabilitation & Hydrotherapy
Marathon St Lawrence , Oxfordshire
09.2022 - Current
- Worked with both inpatient and walk-in clients' horses on water treadmill and spa, taking on both assisting and lead roles.
- Liaised with rehabilitation manager, providing feedback on horse programs, discussing rehabilitation plans, and reporting issues.
- Administered equine first aid and managed medication administration, bandage, and dressing changes to ensure horse well-being.
- Monitoring and adapting if necessary, horse workload during session.
- Assist vets, farriers, physios as required.
- Monitored water quality and performed testing and backwashing.
- Equine Rehabilitation & Hydrotherapy Centre based on the Oxfordshire/Northamptonshire border. Strong focus on race and sport horses. Owned and led by qualified therapists.
Work Rider
Nicky Henderson Racing LTD
Lambourn, Berkshire, England
07.2021 - 09.2022
- Rode multiple racehorses each day to maintain their fitness and conditioning.
- Attended races and led horses in paddock, preparing them for their performances.
- Performed yard duties and cared for allocated racehorses daily, ensuring their health and readiness for events.
- Pre and post-race care.
- Assisted in maintaining treadmill facilities and spa for racehorses' rehabilitation.
- Assisted with holding horses for vets on visits.
- Uphold the yard's standards and act as a positive role model to others.
Work Rider
Paul Webber Racing LTD
Cropredy , Oxfordshire
11.2020 - 07.2021
- Rode racehorses for training and practice.
- Swimming horses daily in a lane and circular pool.
- Transported and prepared horses for race meetings, ensuring readiness for competition.
- Performed stable and yard duties, including horse care and grooming to maintain animal well-being.
- Tack cleaning, trimming and mane pulling.
- Assist with daily set up of Swimming pool.
- Collaborated with team members to support project completion and enhance operational efficiency.
Lettings Negotiator
Chancellors estate agents
08.2019 - 11.2020
- Conducted property viewings, facilitating informed decisions for potential buyers and tenants.
- Provide all customers with property information in line with CPR guidelines.
- Complied with sales and lettings administrative procedures and company guidelines.
- Assist in effective and day-to-day administration within the branch.
- Executed inbound and outbound call strategies, achieving a target of 50 calls daily.
- Managed office security by holding key access to the premises.
Women's Accessories Department manager
Urban Outfitters
11.2018 - 08.2019
- Managed a team in a fast-paced, high-volume fashion retail environment.
- Trained and coached store team on customer service, standards, product placement, and time management to elevate customer experience and operational effectiveness.
- Managed performance development initiatives for department team, including performance appraisals and coaching sessions, to enhance team capabilities and align with business goals.
- Oversaw adherence to loss prevention practices, contributing to achievement of store's stock loss goals.
- Maintained company health and safety regulations to protect employees and customers from accidents and incidents.
Oxford Womenswear/Menswear Supervisor
Ted Baker
10.2017 - 10.2018
- Oversaw daily operations and workflow of retail team to streamline processes.
- Supervised daily operations to enhance team efficiency and elevate customer satisfaction.
- Conducted training sessions for staff to enhance their skills and knowledge. on product knowledge and service standards to improve customer experience.
- Trained staff on product knowledge and customer service techniques.
- Managed inventory levels and organized stockroom for efficient access.
Sales Advisor
Ted Baker
Birmingham , West Midlands
11.2016 - 05.2017
- Provided expert product knowledge to assist customers in making informed purchases.
- Cultivated strong customer relationships through personalized service and attentive support, fostering loyalty.
- Guided customers in selecting apparel and accessories, enhancing their overall shopping experience.
- Oversaw inventory levels to ensure availability of high-demand merchandise, meeting customer needs.
Sales Advisor
Ted Baker
Bicester village , Oxfordshire
10.2015 - 09.2016
- Assisted customers in selecting products that match their style preferences.
- Guided customers in selecting apparel and accessories to improve their shopping experience.
- Provided product knowledge to enhance customer shopping experience.
- Maintained visual merchandising standards to reflect brand identity.
Bar Staff Member
The Three Conies
Thorpe Mandeville, East Midlands
05.2013 - 01.2016
- Worked in pub and restaurant setting in Thorpe Mandeville, Banbury.
- Managed bar operations during busy shifts to ensure smooth service.
- Prepared and served a variety of beverages according to standard recipes.
- Maintained cleanliness and organization of the bar area for optimal safety.
- Assisted with inventory management and stock replenishment for efficient workflow.
Cafe Worker
Harley Equestrian
Woodford Halse , Northants
05.2015 - 09.2015
- Managed daily operations of café in rural setting, ensuring smooth service and customer satisfaction.
- Prepared and served beverages and snacks to customers in a friendly manner.
- Processed cash transactions accurately during peak hours, ensuring efficient service and customer trust.
- Coordinated inventory management by restocking supplies to maintain optimal stock levels.
- Maintained cleanliness and organization of the café and dining areas.
Education
Sports massage therapist and Rehabilitation Level 3 Diploma -
Sports Therapy UK
01-2025
Graphic Communication -
Birmingham City University (BCU)
01-2017
Foundation Course Art & Design Level 3 Diploma -
Banbury and Bicester College
01-2016
A-levels - Fine Art, Photography, English Language and Literature
Chenderit art school academy
01-2015
5 GCSEs -
Danetre School
01-2013
Skills
- Sports Massage
- Soft Tissue Techniques
- Client Assessment
- Rehabilitation Support
- Injury prevention
- Equine rehabilitation
- Hydrotherapy management
- Equine first aid
- Horse care management
- Equipment maintenance
- Data record keeping
- Customer service
- Time management
- Team collaboration
- Client relationship management
- First aid certificate
Hobbies and Interests
Outside of work, I am highly committed to maintaining my own fitness and wellbeing, regularly incorporating running and weight training into my routine. I also value spending quality time with friends and family, as well as enjoying long walks with my dogs, supporting a healthy and balanced lifestyle.
Personal Information
- Date of Birth: 10/20/96
- Driving License: 1
Own Car
True
Languages
English
Professional
Timeline
Rehabilitation Groom
Marston Stud- Equine Rehabilitation & Hydrotherapy
09.2022 - Current
Work Rider
Nicky Henderson Racing LTD
07.2021 - 09.2022
Work Rider
Paul Webber Racing LTD
11.2020 - 07.2021
Lettings Negotiator
Chancellors estate agents
08.2019 - 11.2020
Women's Accessories Department manager
Urban Outfitters
11.2018 - 08.2019
Oxford Womenswear/Menswear Supervisor
Ted Baker
10.2017 - 10.2018
Sales Advisor
Ted Baker
11.2016 - 05.2017
Sales Advisor
Ted Baker
10.2015 - 09.2016
Cafe Worker
Harley Equestrian
05.2015 - 09.2015
Bar Staff Member
The Three Conies
05.2013 - 01.2016
Sports massage therapist and Rehabilitation Level 3 Diploma -
Sports Therapy UK
Graphic Communication -
Birmingham City University (BCU)
Foundation Course Art & Design Level 3 Diploma -
Banbury and Bicester College
A-levels - Fine Art, Photography, English Language and Literature
Chenderit art school academy
5 GCSEs -
Danetre School