Summary
Overview
Work History
Education
Skills
REFERENCES
Timeline
Generic

MEGAN THOMSON

BEACHMERE,QLD

Summary

A personable, detail-oriented, School Administrator providing exceptional office support and ensuring projects are completed on time and with confidentiality. Known as extremely accurate and organized with the ability to perform scheduling, reception, meeting planning, accounting, data entry and document preparation - while creating a warm, welcoming environment for students, parents, and staff. Proven track record of striving and achieving in fast-paced environments performing regular and recurring duties simultaneously with minimal supervision. Recoginised as a self-starter with excellent oral and written communication skills. Out-of-the-box thinker and proven team player with the ability to work with people at all levels of a corporation.

Overview

18
18
years of professional experience

Work History

Administration Officer

Beachmere State School
04.2023 - Current
  • Calculate and process all Accounts Payable, Accounts Receivable, monthly billing, invoices, and receipting.
  • Answer and responded to student and parent inquiries regarding enrolments, excursions, afterschool activities and school events.
  • Provide exceptional customer service to individuals at all levels of authority, perform attentive reception duties, assist with complex customer inquiries, conduct regular payment processing, and handling of database verification.
  • Perform clerical duties, including One School and Student Data Entry.
  • Provide first aid and emergency support and treatment to injured or sick students.
  • Constant contact with parents and updated them on their child's attendance, health, and wellbeing.
  • Maintain the daily attendance record of students in school.
  • Organize and manage school record in an efficient manner.
  • Revamped procedures to manage financial processing, money orders, and credit card payments to elevate workflow within a fast-paced environment.
  • Elevated professional expertise at every opportunity, including enhancing knowledge regarding all policies and procedures.

Retail Manager

Specsavers Optometrists
11.2008 - 04.2023
  • Exhibited excellent people skills during interaction with employees and customers.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Trained and developed new employees for ease of transition into team.
  • Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed daily paperwork and computer entry of sales data as established by management.
  • Answered questions about store policies and addressed customer concerns.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Cultivated customer loyalty to enhance retention by delivering outstanding service.
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
  • Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Organized meetings for up to 30 staff members to discuss upcoming promotions, key strategies and tasks.
  • Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
  • Foster a positive team spirit within the store.

Sales Service Consultant

Suncorp Bank
05.2005 - 10.2008
  • Achieve sales, service and compliance targets.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.
  • Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
  • Provide accurate and timely service by processing over-the-counter transactions ( deposits, withdrawals, transfers, and general insurance payments.
  • Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
  • Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
  • Built relationships with customers and community to establish long-term business growth.

Education

Current First Aid Certificate

Blue Card

Code of Conduct

Adrenaline Auto Injectors

Health, Safety And Wellbeing

Student Protection

Certificate IV - Retail Management

TAFE QLD
Southbank
11.2004

Certificate IV - Optical Dispensing

TAFE QLD
SOUTH BANK
11.1999

Purchasing Training - Low Value (up To $5000)

Keys To Managing Information

Administration of Medications in Schools

Trauma Informed Practice

Skills

  • Inquiry Requests
  • Business Correspondence
  • Credit and Collections
  • File Management
  • Account Reconciliation
  • Appointment Booking
  • Financial Reporting
  • Administrative Arrangements
  • Customer Relations
  • Business Policies and Procedures
  • Greeting Visitors
  • Report Generation
  • Reporting Proficiency

REFERENCES

Carly Muller

Director

0405 322 606

Tennille Milton

Director

0450901159

Timeline

Administration Officer

Beachmere State School
04.2023 - Current

Retail Manager

Specsavers Optometrists
11.2008 - 04.2023

Sales Service Consultant

Suncorp Bank
05.2005 - 10.2008

Current First Aid Certificate

Blue Card

Code of Conduct

Adrenaline Auto Injectors

Health, Safety And Wellbeing

Student Protection

Certificate IV - Retail Management

TAFE QLD

Certificate IV - Optical Dispensing

TAFE QLD

Purchasing Training - Low Value (up To $5000)

Keys To Managing Information

Administration of Medications in Schools

Trauma Informed Practice

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