Megan Tsang Kwai Kew
Rowville
Summary
Experienced in comprehensive client assessments, ensuring personalized care plans are in place. Utilizes strong communication and coordination skills to effectively manage client services, as well as working alongside stakeholders and managing new team members. Track record of fostering positive client relationships and achieving measurable improvements in client and team well-being.
Overview
6
6
years of professional experience
Work History
CISP Advanced Case Manager
Court Services Victoria
12.2022 - Current
- Maintain accurate documentation on all cases, ensuring compliance and confidentiality requirements.
- Conduct assessments and complete comprehensive suitability reports of potential clients. This includes their risk of re-offending, treatment needs, identifying issues, goals, and necessary interventions.
- Manage a case load of high risk/high needs clients, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educate clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Liaise with Judicial Officers and other stakeholders in support of the client and their needs.
- Mentor, support and guide new staff members in the day-to-day tasks, conduct interview panels, and provide tailored feedback.
Case Manager, Drug and Alcohol Treatment Court
Court Services Victoria
11.2021 - 12.2022
- Company Overview: County Court of Victoria | Melbourne CBD
- Supervise a case load of high risk/high needs participants
- Complete pre-sentence assessments reports for suitability for a Drug and Alcohol Treatment Order
- Attending case conference at court with the multi-disciplinary team, led by the Judge
- Manage risk escalation through stakeholder meetings and pre-release assessment meetings
- Maintain stakeholder relationships with services including Launch Housing, prisons, employment services and Centrelink
- Mentoring/coaching new staff
Drug Court Case Manager
Department Of Justice and Community Safety
12.2019 - 11.2021
- Company Overview: Corrections Victoria | Dandenong
- Supervise a case load of high risk/high needs participants
- Complete pre-sentence assessments and reports for suitability for a Drug and Alcohol Treatment Order
- Attending case conference at court with the multi-disciplinary team, led by the Magistrate
- Managing risk escalation and presenting at consults and risk management meetings
- Prosecuting Drug Court matters
Case Manager
Department Of Justice And Community Safety
02.2019 - 11.2019
- Company Overview: Corrections Victoria | Box Hill
- Manage medium to high risk offenders on their Community Corrections Orders (CCO)
- Liaise with internal and external stakeholders
- Utilise LSRNR and other databases
- Participate in risk and reviews consultations to formulate treatment and compliance pathways
Case Officer
Department Of Justice And Community Safety
01.2019 - 02.2019
- Company Overview: Corrections Victoria | Box Hill
- Engaging offenders through phone supervision
- Referring offenders to treatment and rehabilitation programs
- Preparing contravention packs
- Monitoring compliance by linking with treatment providers
- Utilizing case management databases and word processing systems
Education
Bachelor of Criminal Justice -
Royal Melbourne Institute of Technology
Melbourne, VIC11-2018
Skills
- Trauma-informed practice and problem-solving
- Develop and maintain authentic relationships
- Working with victim/survivors and perpetrators of family violence, and other violent crimes
- Working in a culturally safe and sensitive manner with Aboriginal and Torres Strait Island individuals
- Managing, mentoring, and guiding new staff
Timeline
CISP Advanced Case Manager
Court Services Victoria
12.2022 - Current
Case Manager, Drug and Alcohol Treatment Court
Court Services Victoria
11.2021 - 12.2022
Drug Court Case Manager
Department Of Justice and Community Safety
12.2019 - 11.2021
Case Manager
Department Of Justice And Community Safety
02.2019 - 11.2019
Case Officer
Department Of Justice And Community Safety
01.2019 - 02.2019
Bachelor of Criminal Justice -
Royal Melbourne Institute of Technology
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