Megan Verevis
Freshwater,QLD
Summary
Over 15 years of retail and cleaning experience working in fast paced environments with a focus on customer satisfaction and providing a high level of customer service. Cleaning Manager with experience cleaning commercial spaces and managing a team of 25 cleaners. Cleaning of commercial buildings in liaison with operations managers to understand cleaning needs and build excellent relationships. Maintains strong awareness of health and safety standards to provide training and guidance to staff.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Cleaning Supervisor
Trident Services Australia
02.2022 - 05.2023
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Completed schedules, shift reports, and other business documentation.
- Conducted recruitment, interview and selection processes to induct new staff in accordance with business policies.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Communicated repair needs to maintenance staff.
Cleaner, 2IC
Trident Services Australia
11.2021 - 02.2022
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
Cleaner
Trident Services
08.2018 - 02.2021
- Cleaning, Stock Monitoring, Supervising and on the job training cleaning staff, Carrying out inductions, Control and monitor the use of equipment
- Staff rosters and reports
- Resource planning.
- Emptied trashcans and transported waste to collection areas.
- Organized and used industrial cleaning products following strict safety procedures.
- Inspected building for potential safety hazards, reporting identified concerns to supervisor.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Cleaner
ISS
03.2018 - 08.2018
- Cleaning duties, Waste Management, correct use of chemicals & equipment
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Used power scrubbing and waxing machines to scrub and polish floors.
- Operated buffers and burnishers to clean and polish floors.
- Used hand trucks or manually lifted supplies, equipment and heavy furniture.
Customer service
Trinity Petroleum Services
06.2004 - 01.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Reacted calmly during times of highly stressed or emergency situations.
- Monitored fire, security and duress systems, responding appropriately to alarms and emergency situations.
- Cleaned up gas and other spills in accordance with spill procedures.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Built trustful relationships with customers to encourage return visits.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Maintained inventory of all saleable items.
- Facilitated sales of services and goods.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Monitored fuel levels in tanks, taking note of tanks due for refills.
- Promoted special offers and discounts to customers to maximize sales.
- Created attractive merchandise diplays to entice customers to make purchases.
- Followed safety protocols while working, avoiding accidents and injuries.
- Trained and mentored new employees on company procedures and safety protocols.
Education
Certificate II in Retail Operations -
Smithfield High School
Skills
- Professional Cleaning
- Supervisory Skills
- Management experience
- Monitoring Standards
- Project Requirements
- Customer Service
Certification
Working at Heights
Timeline
Cleaning Supervisor
Trident Services Australia
02.2022 - 05.2023
Cleaner, 2IC
Trident Services Australia
11.2021 - 02.2022
Cleaner
Trident Services
08.2018 - 02.2021
Cleaner
ISS
03.2018 - 08.2018
Customer service
Trinity Petroleum Services
06.2004 - 01.2016
Certificate II in Retail Operations -
Smithfield High School
Working at Heights
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