Customer-focused professional with a background in cultivating successful partnerships and keeping a focused eye on business opportunities. A Senior Sales Consultant with the know-how to remain calm and poised in pressure-driven situations.
Overview
29
29
years of professional experience
Work History
Senior Sales Consultant & Merchandising
Forty Winks
Cairns, QLD
06.2020 - 02.2025
Built and maintained relationships with peers and upper management to drive team success.
Assisted teammates with sales-processing tasks to meet daily sales goals.
Acted as initial contact in addressing customer concerns.
Identified and explained the major features, functions and benefits for products that customers were interested in.
Supported leadership with development of marketing and sales plans by providing sales data and sharing customer insights.
Sales Representative - Part-Time
Original Mattress Factory
Cairns, QLD
07.2018 - 06.2020
Greeted store customers promptly and responded to questions with knowledgeable service.
Kept showroom professional and neat at all times.
Cross-sold additional products and services to purchasing customers.
Achieved $ monthly sales goals.
Delivered products to customers in timely manner.
Approached customers with a consultative mentality to uncover and meet specific requirements.
Efficiently addressed issues with customer accounts to ensure quick resolution.
Retail Sales Assistant
Uniform Link
Cairns, QLD
03.2017 - 08.2017
Embroidery/Applying Transfers
Sales - Uniforms (Kids & Adults)
Cash Handling
Opening & Closing Procdures
Ordering Stock
Stocktake
Sales Assistant - Permanent Part-time
Prouds the Jewellers
Cairns, QLD
09.2015 - 01.2017
Opened and closed the store, which included counting cash drawers and making bank deposits
Manager of watch department
Booking in stock
Authorising returns/refunds
Booking in and out repairs
Organising stocktake
Acheiving and recording KPI'S
Maintained visually appealing and effective displays
Sales Clerk - Casual
Holloways Mini Mart
Holloways Beach, QLD
03.2013 - 07.2015
Key Holder
Opened and closed the store, which included counting cash drawers
Purchasing and ordering stock
Maintain a clean and visually appealing store
Serving customers and make good rapport
Sales Assistant - Full Time
Majer Tiles
Cairns, QLD
05.2009 - 04.2013
Promoted to logistics and administration co-ordinator 2011
Key holder
Measuring floor plans to scale and quoting customers
Drawing bathrooms and kitchens from scratch in 3D for the customers pespective
Liasing with builders/tilers for tiling deadlines
Booking pallets from Brisbane to Cairns
Educated customers on product and service offerings
Organising stocktake
Opened and closed the store, which included counting cash drawers and making bank deposits
Assistant Manager - Full Time
Angus & Coote Jewellers
Cairns, QLD
03.2008 - 04.2009
Rostering
Mecandising
Acheiving KPI's
Monitoring store laybys
KPI driven and focused
Key holder
Opened and closed the store, which included counting cash drawers and making bank deposits
Participating in training new team members
Stocktake
Assistant Manager - Full Time
Wallace Bishop Jewellers
Cairns, QLD
05.2005 - 02.2008
Key holder
Opened and closed the store, which included counting cash drawers and making bank deposits
Repair department manager
Fixing customer minor jewellery/watch repairs otherwise send to Brisbane jeweller/watch maker
Acheiving KPI's
Monitoring daily stocktake's
Maintained visually appealing and effective displays
Preparing staff rosters
Booking in stock
Monitoring store lay-bys/audit as store policy
Training all staff
Assistant Manager - Full Time
Amies The Family Jewellers
Cairns, QLD
11.1998 - 02.2005
Promoted to Store Manager from 2001
Assistant Manager - Fulll Time
Pets Paradise
Cairns, QLD
03.1996 - 12.1997
Education
Trinity Bay High School
1996
Skills
Inventory control procedures
Employee scheduling
Cash handling accuracy
Loss prevention
Daily Banking
Mercandising
Organised
Time management
Punctual and reliable
Excellent multi-tasker
Strong communication skills
Flexible schedule
Professional appearance
Positive, fun and optimistic personality
Accomplishments
I consistently exceed my daily sales targets in most of my jobs that require KPI's and take criticism/coaching on arear's that need improvement.
Timeline
Senior Sales Consultant & Merchandising
Forty Winks
06.2020 - 02.2025
Sales Representative - Part-Time
Original Mattress Factory
07.2018 - 06.2020
Retail Sales Assistant
Uniform Link
03.2017 - 08.2017
Sales Assistant - Permanent Part-time
Prouds the Jewellers
09.2015 - 01.2017
Sales Clerk - Casual
Holloways Mini Mart
03.2013 - 07.2015
Sales Assistant - Full Time
Majer Tiles
05.2009 - 04.2013
Assistant Manager - Full Time
Angus & Coote Jewellers
03.2008 - 04.2009
Assistant Manager - Full Time
Wallace Bishop Jewellers
05.2005 - 02.2008
Assistant Manager - Full Time
Amies The Family Jewellers
11.1998 - 02.2005
Assistant Manager - Fulll Time
Pets Paradise
03.1996 - 12.1997
Trinity Bay High School
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