Megan Whitelaw
Hope Island ,QLD
Summary
I am a personable employee with over 10 years experience in retail sales and customer service. Well-versed in processing sales, working with customers and organizing merchandise. I pride myself on being successful at handling customer requests and concerns, and am always diligent in my work and am motivated to learn new information to enhance my abilities, skills and education. Whilst being employed at Under Armour, I was promoted to Stock Coordinator. Which gave me valuable experience at managing a team and organisation.
I feel that if I am successful in securing a job position within your company, I will become a valued member of the team.
Overview
11
11
years of professional experience
Work History
Stock Coordinator
Under Armour Harbour Town
Gold Coast , QLD
06.2024 - Current
- Organised Stock Room space by sorting, labelling, and stacking items according to established procedures.
- Processed incoming stock and prepared it for sale.
- Performed physical inventories on a quarterly basis or as needed to identify discrepancies between actual quantities on hand versus system records.
- Developed and maintained an organisational system that improved sales and aided staff in replenishment procedures.
Retail Sales Associate
Under Armour Harbour Town
Helensvale , QLD
10.2021 - 06.2024
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
Retail Assistant
Lee’s IGA
Gold Coast , QLD
04.2016 - 10.2021
- Established good customer relations and excellent service to build and retain loyal customers.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Managed cash register operations using POS system, including processing sales and returns.
- Managed a small team
- Stock ordering and management
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Calculated pricing, applied discounts and collected payment to process transactions.
Hospitality Worker
Sea World Resort
Gold Coast, QLD
12.2014 - 12.2015
- Provided a warm welcome to arriving guests
- Listened to customer feedback and responded to maintain or improve processes.
- Remained level-headed during times of high stress and demand to ensure the guests needs were met.
Education
High School Diploma -
St Hilda’s School
Gold Coast , QLD 11.2015
Certificate 3 of Hospitality -
St Hilda’s School
Gold Coast , QLD 12.2015
Skills
- POS system operation
- Able to achieve conflict resolution
- Flexible
- High work ethic
- Reliable and trustworthy
- Multitasking
- Computer Literate
- Efficient problem solving skills
- Great time management and organization skill
- Professional attitude and communication
- Able to learn new skills and programs quickly
- Capable at working in a team as well as independently
- Motivated
- Willingness to learn
- Inventory management
- Stock replenishment
- Customer service
- Employee training
References
Jonathon Scott
Store Manager, Under Armour
0423 182 248
Katy Kingi
Assistant Store Manager, Under Armour
0404 015 875
Rhys Wiggins
District Manager, Under Armour QLD/NSW
0424 142 542
Timeline
Stock Coordinator
Under Armour Harbour Town
06.2024 - Current
Retail Sales Associate
Under Armour Harbour Town
10.2021 - 06.2024
Retail Assistant
Lee’s IGA
04.2016 - 10.2021
Hospitality Worker
Sea World Resort
12.2014 - 12.2015
High School Diploma -
St Hilda’s School
Certificate 3 of Hospitality -
St Hilda’s School