Megan Wilkie
The Vines,WA
Summary
Reliable Front Office Supervisor known for interacting with customers and responding appropriately to questions. Considered talented employee ready to tackle any responsibility with pleasant demeanour and attitude. Offering outstanding verbal communication, writing and time management skills. Productive Front Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention.
Overview
17
17
years of professional experience
Work History
Front Office Manager
Stewarts Pest Control
Midland, WA
03.2007 - Current
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Coached employees through day-to-day work and complex problems.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Standardized office structures and processes to promote collaboration and increased performance.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Oversaw quality control and productivity rates to increase revenue and production times.
- Interpreted management directives to define and document administrative staff processes.
- Assessed personnel performance and implemented incentives and team-building events to boost morale.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Communicated corporate objectives across divisions through regular correspondence and scheduled status updates.
- Aggregated and analyzed data related to administrative costs to prepare budgets for corporate-level management.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Monitored front areas so that questions could be promptly addressed.
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Resolved issues through active listening and open-ended questioning.
- Mentored office employees on proper administrative procedures and how to use programs such as keeping operations consistent and efficient for maximum performance.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Supervised 4 administrative team members and provided constructive feedback, resulting in higher morale and increased employee retention.
- Recruited, hired, trained and supervised staff of 8 and implemented mentoring program that offered positive employee engagement.
- Arranged corporate and office conferences for company employees and guests.
- Developed and implemented office management procedures to increasing training team productivity and accuracy.
- Developed highly-efficient administrative team through ongoing coaching and professional development opportunities.
School Administration Officer
Beldon Education Support Centre
Beldon, WA
02.2018 - 12.2018
- Assisted faculty and staff in duties such as teaching classes, conducting orientation programs and issuing transcripts.
- Determined course schedules and coordinated teaching assignments and room assignments to optimize use of buildings and equipment.
- Optimized student educational strategies with clear advice on course choices, progression and career options.
- Consulted with government regulatory and licensing agencies to verify institutional conformance with applicable standards.
- Served as liaison between parents and students
- Coordinated school facility use with maintenance personnel to achieve equitable access
- Kept institution financially sound by tracking expenses and maintaining detailed records
Education
Eastern Hills Senior High School
Mount Helena, WASkills
- Report Preparation and Analysis
- Telephone Reservations
- Team Management
- Oral and Writing Communication
- Registration Management
- Office Management
Additional Information
I have been in my current role for along time and i love what i do but i believe it time for me to broaden my career aspects.
I have always wanted to give back to the community that has helped me in many of my life experiences this is why i believe this would be a great opportunity for me to experience what this role would be like and hopefully i can continue and grow and learn in this position.
I am a strong independent Full-Time Single mum with two beautiful children .
I would be really hoping for School hours 8.30-2.30 on average 3-4 times a week.
I can be flexible if i need to stay later/extra hours or work school holidays as i can always arrange after school care and i have a great support network who can assist me if required with my children so it will never effect my work hours .
Timeline
School Administration Officer
Beldon Education Support Centre
02.2018 - 12.2018
Front Office Manager
Stewarts Pest Control
03.2007 - Current
Eastern Hills Senior High School
Sports
Netball
Personal Training
Yoga
Walking
Socializing with family and friends
Sports
Netball
Personal Training
Yoga
Walking
Socializing with family and friends
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