Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Megan Wilson

Toowoomba

Summary

Experienced and dedicated professional in the community services sector, known for strong performance and a client-focused approach. Successfully led teams to exceed performance targets while fostering strong relationships with stakeholders. Skilled at making ethical decisions to handle complex client needs and colleagues at all levels. Always ensuring the highest standards of care for children and young people.

Passionate, adaptable, loyal and able to work well under pressure, seeking new opportunities to apply and grow existing skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Area Manager

Foundations Care
02.2023 - Current
  • Lead a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managing operations of all IPS and OSD residentials and other non-family based programs within the State.
  • Provide leadership and management of all staff members within several OOHC programs.
  • Department relationships, attend stakeholder meetings.
  • Placement matching - accepting and declining referrals.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Ensure that emotional, social, behavioural and educational needs of children and young people are met through the development, implementation and review of individual plans.
  • Maintain an understanding of the principles of Child Protection and work collaboratively with other government and non-government agencies to ensure the protection of children and young people.
  • Support residential service managers and care workers under my management in their roles by providing supervision, debriefing and regular contact.
  • Manage and monitor budgets for IPS and OSD funded packages.
  • Manage recruitment, this includes interviews, Induction and training and mentoring of new employees.
  • Uphold a therapeutic model and lead by example.

Service Manager - Foster and Kinship

Foundations Care
06.2021 - 02.2023
  • Support and mentor an team of case workers.
  • Create a team culture of support and respect.
  • Develop and maintain positive and collaborative relationships with government departments, stakeholders and the community.
  • Undertake necessary administrative reporting and tasks as required.
  • Participate in after hours on call duties.
  • Recruitment and training on all new staff.
  • Advocacy for foster and kinship carers.
  • Facilitate team meetings.
  • Carer assessments.

Regional Manager

Family Centered Support Services
08.2018 - 03.2021
  • Manage six residential homes for children and young people in out of home care.
  • Manage 30+ staff: Direct and no-direct.
  • Preparing and submitting budgets IPS funded placements.
  • Managing in take and referrals: Accepting and declining referrals for children and young people.
  • Enhanced team performance by providing regular supervision, coaching, training, and performance feedback to staff members.
  • Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
  • Collaborated with executive leadership to establish long-term objectives, drive growth initiatives, and align regional efforts with corporate goals.
  • Complete all reporting requirement as required by the organisation and government departments.
  • On Call duties

Team Leader

Foundations Care
01.2013 - 07.2018
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Networking with Government and other non-government agencies.
  • Carer Advocacy
  • Carer assessment writing

Case Worker, Foster Care

Goolburri Aboriginal Health Advancement
06.2008 - 12.2012
  • Advocated for foster children by facilitating access to community resources and services to maximize safety and well-being of child.
  • Provided crisis intervention to children and families, addressing urgent needs and connecting them with necessary resources.
  • Developed strong relationships with clients through open communication, empathy, and active listening skills during case interactions.
  • Collaborated with foster carers to ensure appropriate placement, resulting in improved stability for children in care.
  • Attend placement and case planning meetings.
  • Carer Assessment writing.
  • Provided carer support and advocacy.

Education

Diploma - Child Youth And Family Intervention

Bremer TAFE
Ipswich, QLD
10-2013

Certificate IV - Child, Youth & Family Intervention

Bremer TAFE
Ipswich, QLD
12-2012

Certificate IV - Training And Assessment

Look Now Training
Toowoomba, QLD
05-2012

Skills

  • Staff management
  • Operations management
  • Relationship building and management
  • Goals and performance
  • Performance management
  • Staff training and development
  • Controlling costs
  • Process improvement

Certification

Working with Childrens - Blue Card

Diploma in Leadership and Management

Hope and Healing

TCI Train the trainer (Edition 7)

TCI Post Crisis Debriefing

Transforming Care (Three Pillars)

General Awareness Domestic Violence Training

Open Manual Drivers License

CPR & First Aid

Current LCS2

Timeline

Area Manager

Foundations Care
02.2023 - Current

Service Manager - Foster and Kinship

Foundations Care
06.2021 - 02.2023

Regional Manager

Family Centered Support Services
08.2018 - 03.2021

Team Leader

Foundations Care
01.2013 - 07.2018

Case Worker, Foster Care

Goolburri Aboriginal Health Advancement
06.2008 - 12.2012

Diploma - Child Youth And Family Intervention

Bremer TAFE

Certificate IV - Child, Youth & Family Intervention

Bremer TAFE

Certificate IV - Training And Assessment

Look Now Training

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