Summary
Overview
Work History
Education
Skills
Timeline
Generic

Megan Wright

Madora Bay

Summary

Visitor Center professional with significant experience and strong record of producing results. Adept in customer service, and reliability. Skilled in visitor engagement, problem-solving, and maintaining operational efficiency. Knowledgeable customer servive with background in delivering exceptional visitor experiences and fostering positive guest interactions. Proven ability to manage visitor inquiries, provide accurate information, and resolve issues promptly. Demonstrated strong communication and problem-solving skills, ensuring welcoming and informative environment for all guests.

Overview

29
29
years of professional experience

Work History

Phillip Island Visitor Centre

Linfox
09.2013 - 06.2023
  • Provided exceptional customer service, addressing visitor inquiries and concerns promptly and professionally.
  • Accounted for daily ticket sales revenue.
  • Efficiently processed admissions transactions using Point-of-Sale systems while adhering to cash handling procedures.
  • Facilitated smooth transitions between activities during busy times by managing guest flow efficiently.
  • Enhanced visitor satisfaction by providing accurate and up-to-date information on exhibits, events, and local attractions.
  • Managed inventory of gift shop merchandise, maintaining adequate stock levels while minimizing losses due to shrinkage or damage.
  • Built personal relationships with guests to promote positive experiences.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Performed routine maintenance tasks throughout the Visitor Center as needed.
  • Streamlined ticket sales for increased efficiency through the implementation of an electronic ticketing system.
  • Trained new staff on center operations, procedures, and customer service standards to ensure consistency in performance levels.
  • Maintained a clean and welcoming environment for visitors, ensuring optimal facility conditions.

Manager, Manufacturing Engineering

Self Employed
07.2003 - 06.2023
  • Streamlined operations for increased productivity by identifying areas of improvement in equipment utilization and maintenance.
  • Delivery and interacting with our long term loyal customers.
  • Working along side my husband , problem solving day to day issues.
  • Ran lathes and milling machines after they were set up.
  • Quickbooks for invoicing and bookwork
  • Liaised with accountant.
  • Completed BAS and PAYG

Dental Nurse

Dr William Wong
02.1994 - 02.2004
  • Provided chairside assistance during dental procedures, anticipating dentist needs and preventing interruptions in workflow efficiency.
  • Maintained detailed patient records accurately, ensuring data privacy regulations compliance and facilitating seamless coordination among dental staff.
  • Coordinated insurance billing processes smoothly, resolving any discrepancies promptly for hassle-free payment experiences for patients.
  • Actively contributed to a positive work environment by fostering open communication, teamwork, and mutual respect among dental team members.
  • Improved infection control standards by meticulously sterilizing instruments and maintaining a clean workspace.
  • Increased patient satisfaction with timely scheduling, confirmation calls, and follow-up reminders.
  • Enhanced patient comfort by providing compassionate care and thorough explanations of dental procedures.
  • Supported dentists during complex procedures, ensuring accurate execution and successful outcomes.
  • Demonstrated commitment to patient safety by adhering strictly to established protocols and guidelines for infection control, radiation exposure minimization, and hazardous materials handling.

Education

High School Diploma -

Koo Wee Rup Secondary
Koo-Wee-Rup, VIC
11.1995

Skills

Basic maintenance

Visitor engagement

Scheduling appointments

Problem-Solving

Time Management

Attention to Detail

Multitasking

Reliability

Organizational Skills

Team Collaboration

Effective Communication

Safety Procedures

Timeline

Phillip Island Visitor Centre

Linfox
09.2013 - 06.2023

Manager, Manufacturing Engineering

Self Employed
07.2003 - 06.2023

Dental Nurse

Dr William Wong
02.1994 - 02.2004

High School Diploma -

Koo Wee Rup Secondary

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Megan Wright