Summary
Overview
Work History
Education
Skills
Committees
Timeline
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Megan Batsakis

Melbourne,VIC

Summary

SCCH Board Clinical Governance and Risk Committee Member Sept 2019 - Present Professional Summary Committees Dynamic and results-driven executive with a proven track record in leading high-performing teams and driving operational excellence. Strategic thinker with a keen focus on optimising organisational performance and achieving business objectives. Adept at collaborating with the Board of Directors to translate business objectives into streamlined operations that position organisations for success. Expertise in overseeing the strategic planning process, implementing risk management strategies, and ensuring compliance with regulatory requirements. Skilled in financial management, including budgeting and cost control with strong background in industrial relations and managing union relationships to foster harmonious work environments. Influential communicator at all levels, including board members and key stakeholders, who champions a culture of performance, target-attainment, and ongoing continuous improvement.

Overview

24
24
years of professional experience

Work History

Company Secretary

Sunbury And Cobaw Community Health
12.2019 - Current
  • Provide advice and implement good governance practices to The Board of Directors
  • Reviewed and updated Risk Appetite statement
  • Reviewed and defined Clinical Governance Framework for SCCH, providing board training on risk appetite development.
  • Conduct annual "deep dives" into key Board risks, development of BI Dashboard regarding Risk Register
  • Ensured compliance with legislative and regulatory requirements, establishing protocols and practices to maintain legal and regulatory standards across the organisation.
  • Led and fostered a culture of communication, innovation, and transparency, promoting effective stakeholder engagement and relationships with government entities and similar organisations.

Chief People and Capability Officer

Sunbury And Cobaw Community Health
11.2021 - Current
  • Maintained Organisational regulatory compliance with local, state and federal laws and accreditation standards (Rainbow Tick, Child Safe,Aged Care, NDIS, QIC, HSS & NSQHS)
  • Provided updates on HR policy changes to employees to satisfy compliance and state laws.
  • Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.
  • Participated at strategic and operational level to develop and strengthen human resources services, relationships and mission.
  • Evaluated human resources structure and plan for continual improvement and offered individuals professional and personal growth opportunities.
  • Collaborated with stakeholders across organization to maintain proper flow of communication and execution of planned initiatives and projects.
  • Spearheaded shared governance and collaboration on employee relations, HR administration, collective bargaining agreements and related HR topics.
  • Coordinated and oversaw periodic audits to evaluate product quality and safety and address non-conformances.
  • Updated quality control standards, methods, and procedures to meet compliance requirements.
  • Wrote and implemented new policies and procedures to standardise processes and streamline workflow across all areas of responsibility
  • Mentored and encouraged employees to strive for excellence while fostering professional growth.
  • Developed and implemented strategic project plans to meet business objectives. Developed Balanced Score Card and Organisational Strategic Plan within Executive team

General Manager, Quality, Culture & Infrastructure

Sunbury Community Health
03.2019 - 01.2021
  • Stakeholder Engagement and Relationship Building
  • Compliance and Risk Management
  • Held overall budget setting responsibility for $1.6m in relation to People and Culture, Client & Corporate Services, Occupancy and Administration and $1m Capital Budget.Worked with the CEO, Executive Team (and Board where required), to develop and achieve the organisation's strategic objectives and created new balanced score card measure dictionaries for the 19/20 financial year
  • Advised and supported the People and Culture team in coordinating and implementing our annual “Staff Development Day” which was overwhelmingly successful
  • Day consisted of 3 presentations (Unconscious Bias – First Nations People, Introduction to LGBTIQ & Inclusive Practice and Women with Disabilities) in addition to recorded staff stories showcasing equity & inclusion and our values
  • Advised and support the People and Culture Manager in the coordination and development of our annual Leadership Retreat
  • Focused on our financial and cultural imperatives, courageous conversations, effective communication and a workshop on the organisational priorities for the coming 12 months
  • Ensured all reporting Managers were provided with regular formal supervision, support and an annual performance appraisal and that they were undertaking the same process with their staff
  • Fostered a collaborative, respectful and dynamic culture within responsible support units ensuring appropriate communication and effective problem solving
  • Provided regular reports to the Board detailing progress and achievements of the program and services within the area of responsibility in accordance with the organisation's ongoing development of a Balanced Scorecard
  • Executive leadership of the organisation's Workplace Health and Safety responsibilities, including creating a safety culture across the organisation and implementation of new VHIMS Central System.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Manager, Client and Corporate Services

Sunbury Community Health
03.2018 - 01.2019
  • Conduct and administer fiscal operations, including planning budgets, authorising expenditures, and establishing rates for services and room hire
  • Returned a surplus of $90,417 in 2017/8 and $95,199 in 2018/19 against break even budgets
  • Management of several office refurbishment projects for Community Health Services Macedon Street Sites ranging in value from $75,000 – $180,000
  • Developed and enhanced values base organisational culture across the Client and Corporate Services team
  • The results of an employee survey indicate that staff engagement rose in 12 months from 36% to 57.3%
  • Management and coordination of transition of SCH to the National Broadband, including upgrade of phone system and connectivity across 3 facilities sites
  • Organisational Privacy Officer
  • Review and Release all organisational Freedom on Information requests and information relating to subpoenas
  • Planning and Implementation off offsite electronic archiving system, archiving over 40 years of onsite client records
  • Review and analyse facility activities and data to aid planning and risk management and to improve service utilisation and access
  • Responsible for the implementation and set up of VHIMS Central Incident Management System to enhance organisational efficiency and enhance quality and safety across the organisation
  • Provided Management and guidance to staff across a range of specialist areas including OHS, Facilities, Intake, Administration and Reception
  • Produce a variety of Executive and Board Reports including Client and Corporate Service Unit Progress reports, OHS incident reports, Capital Budget Expenditure Progress Reports, Victorian Healthcare Experience Survey
  • Confer with board members, Exec, or staff members to discuss issues, coordinate activities, or resolve problems
  • Negotiate or approve contracts or agreements with suppliers, distributors, federal or state agencies, or other organisational entities
  • Inspect facilities and recommend building or equipment modifications to ensure emergency readiness and compliance to access, safety, and compliance regulations
  • Development of Key organizational Policies and Procedures
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Facilities and OHS Coordinator

Sunbury Community Health
09.2014 - 01.2018
  • Coordination of $330k refurbishment project for Lions Aged Care Facility, including new kitchen, laundry, disabled toilet, staff toilet and resident bathrooms
  • Coordination of $115 new office fit out project for a corporate office (budget, planning, logistics, communication and staff relocation
  • Production of bi-monthly OHS reports for the Board of Directions
  • Responsible for Fleet Management Activities including, maintaining citi-link accounts, shell fleet cards, insurance claims, fleet repairs and insuring regular servicing occurred
  • Monitored insurance claims to ensure they are settled equitably for both the client and the insurer
  • Monitored and conducted site inspections of the facility to ensure that it remains safe, secure, and well-maintained
  • Coordinated the maintenance and repair of machinery, equipment, and electrical and mechanical systems
  • Coordinated Emergency Management systems processes and ensured all compliance regulations were met
  • Analysed internal processes and recommend and implement procedural or policy changes to improve operations regarding OHS, Fleet and Facilities
  • Increased efficiency and accuracy of payroll and client funding by introducing a new process in which all unapproved hours were verified by Care Managers prior to payroll processing
  • Developed and Implemented a DASSI time-sheet process manual
  • Prepared and maintained employment records related to events such as hiring, termination, leaves, transfers, or promotions, using human resources management system software
  • Reviewed time sheets, carelink rosters, ezi-tracker and other information to detect and reconcile payroll discrepancies, processed pay adjustments
  • Provided phone assistance to DASSI carers, clients or their families outside normal business hours, organised casual relief or agency staff coverage for shift cancellations or crisis situations
  • Evaluated and applied crisis intervention strategies based on clients, families or carers needs in an after-hours service capacity
  • Provided information to employees and managers on payroll matters, completed record adjustments to pay related to previous errors or increases
  • Produced error reports and made alterations and adjustments to Carelink to ensure client funding was correctly allocated against a range of different funding sources
  • Communicated with clients, employees, agency staff and other individuals to answer questions, disseminate or explain information, roster new staff and address complaints
  • Protected the security of medical records to ensure that confidentiality is maintained.

Practice Manager

KRA Financial Group
01.2006 - 02.2008

HR Program Manager

Field Reps Australia
01.2003 - 01.2006

HR/OHS Coordinator

Edinburgh Royal Joint Venture
03.2001 - 03.2003

HR Assistant

C Bridge Internet Solutions
01.2000 - 03.2001

Education

Bachelor of Business - Human Resources and Marketing

Swinburne University of Technology
Hawthorn, Victoria
2001

HSR initial OHS Training Course -

RMIT
Melbourne, VIC

Introduction to Bookkeeping - undefined

Swinburne Tafe
Melbourne, VIC

Return To Work

Return To Work Coordinator Certificate
Worksafe Victoria
06.2023

Skills

  • Communication Skills
  • Complex Problem-Solving
  • Leadership
  • Risk Management
  • Business Needs Analysis
  • Processes and Procedures
  • Project Management and Planning
  • Strategic Thinking
  • Emotional Intelligence

Committees

Board Quality, Risk and Compliance Committee  2019- Current

Board Governance Committee 2023 - Current

Board ICT Working Group - 2020 - Current

Chair OHS Committee 2014- 2020

Health Literacy Committee 2018- 2019

 

Timeline

Chief People and Capability Officer

Sunbury And Cobaw Community Health
11.2021 - Current

Company Secretary

Sunbury And Cobaw Community Health
12.2019 - Current

General Manager, Quality, Culture & Infrastructure

Sunbury Community Health
03.2019 - 01.2021

Manager, Client and Corporate Services

Sunbury Community Health
03.2018 - 01.2019

Facilities and OHS Coordinator

Sunbury Community Health
09.2014 - 01.2018

Practice Manager

KRA Financial Group
01.2006 - 02.2008

HR Program Manager

Field Reps Australia
01.2003 - 01.2006

HR/OHS Coordinator

Edinburgh Royal Joint Venture
03.2001 - 03.2003

HR Assistant

C Bridge Internet Solutions
01.2000 - 03.2001

Bachelor of Business - Human Resources and Marketing

Swinburne University of Technology

HSR initial OHS Training Course -

RMIT

Introduction to Bookkeeping - undefined

Swinburne Tafe

Return To Work

Return To Work Coordinator Certificate

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Megan Batsakis