Madeline Cassatt
Prahran,VIC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Culturally competent, reliable and friendly.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Specialist
Beverly Hills Live On Chapel
Prahran, VIC
06.2022 - Current
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Resolved concerns with products or services to help with retention and drive sales.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
Landscape Designer
Lavars Landscaping
Chelsea, VIC
10.2018 - Current
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Used shears, pruners and chainsaws to prune and trim hedges and shrubs.
- Mulched gardens, placed sod and adjusted soils to provide optimal growth potential.
- Performed fall and spring cleanup to clear brush and debris from landscaped areas.
Cashier
Barwon Orange
Barwon Heads, VIC
12.2017 - 09.2018
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Bar Waitress / Hotel Checkout
Shamrock Hotel
Echuca, VIC
06.2016 - 11.2017
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used cash registers and credit card machines to cash out customers.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Served alcoholic and non-alcoholic beverages in bar environment.
Cashier
Fearless Retail Store
Echuca, VIC
12.2015 - 06.2016
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Bladen Community College
North Carolina, USA06.2013
Skills
- Customer Service and Assistance
- Quality Assurance
- Account Management
- Presenting Solutions
- Exceptional Communicator
- Closing Sales
- Safety Regulations
- Problem Resolution
Certification
- Responsible Service of Alcohol - 6/2020
- Perform Basic Water Rescues - 11/2018
- Life Saving Courses - 11/2018
- First Aid & CPR - 11/2018
Timeline
Customer Service Specialist
Beverly Hills Live On Chapel
06.2022 - Current
Landscape Designer
Lavars Landscaping
10.2018 - Current
Cashier
Barwon Orange
12.2017 - 09.2018
Bar Waitress / Hotel Checkout
Shamrock Hotel
06.2016 - 11.2017
Cashier
Fearless Retail Store
12.2015 - 06.2016
High School Diploma -
Bladen Community College
Similar Profiles
Rodolfo MonterrosoRodolfo Monterroso
Bell Person at Beverly Wilshire Beverly Hills A Four Seasons HotelBell Person at Beverly Wilshire Beverly Hills A Four Seasons Hotel
Tyler TapperTyler Tapper
Forbes Five Star Spa Coordinator at Beverly Wilshire Beverly Hills A Four Seasons HotelForbes Five Star Spa Coordinator at Beverly Wilshire Beverly Hills A Four Seasons Hotel
David ParviziDavid Parvizi
Clinical Research Assistant at Beverly Hills Cancer CenterClinical Research Assistant at Beverly Hills Cancer Center
Gamze HaliloglouGamze Haliloglou
Cafe at Drp BarCafe at Drp Bar
Liliane BregeonLiliane Bregeon
Project Coordinator at Royal Australian College Of Obstetricians & GynoProject Coordinator at Royal Australian College Of Obstetricians & Gyno