ROYA AZAD
NSW
Summary
Enthusiastic client services professional with a strong background in direct customer engagement, dedicated to delivering exceptional patient service. Demonstrates meticulous attention to detail and a commitment to ethical standards, ensuring the maintenance of customer trust. Knowledgeable in industry products and services, with an acute awareness of consumer trends. Eager to leverage skills and contribute meaningfully in a collaborative environment.
Overview
5
5
years of professional experience
Work History
HEAD CUSTOMER SERVICE REPRESENTATIVE
ALOONAK SANDWICH
RYDE, NSW
01.2020 - 01.2021
- Enhanced customer satisfaction through excellent service.
- Maintain composure under stressful conditions.
- Managed financial transactions.
- Performed regular cleaning duties to uphold hygiene standards.
- Maintained food safety protocols.
HEAD CUSTOMER SERVICE REPRESENTATIVE
TURKISH KEBAB SHOP
01.2020 - 01.2021
- Delivered outstanding service consistently.
- Ensured accurate and secure cash management procedures.
- Executed efficient food preparation.
- Enhanced client satisfaction levels.
- Excelled in understanding customer needs.
- Successfully implemented effective solutions to various problems.
- Handled multiple tasks simultaneously.
- Strong communication skills
BEAUTY THERAPIST
NAIL SALON AND BEAUTY
01.2018 - 01.2019
- Market products to potential customers.
- Ensured high-quality service interactions.
- Handled confidential patient details accurately.
- Performed a variety of beauty treatments including waxing and facials.
- Addressed various customer concerns.
- Managed schedules efficiently.
BEAUTY THERAPIST / ASSISTANT
OROMIE TATTOO SALON
01.2016 - 01.2017
- Administering treatments.
- Ensured high hygiene standards.
- Increasing product purchases.
- Providing support for customer questions.
- Managed financial transactions efficiently.
- Streamlined daily tasks for maximum efficiency.
Education
CERT IN BASIC BARISTA SKILLS -
TAFE NSW
Sydney01.2023
CERT III - SPOKEN AND WRITTEN ENGLISH
TAFE NSW
01.2022
CERT III BEAUTY THERAPY, EYEBROW AND MAKEUP -
NATIONAL ORGANISATION FOR TECHNICAL AND VOCATIONAL TRAINING
Iran01.2015
CERT OF TRAINING AS A NAIL TECHNICIAN/MANICURIST -
01.2014
CERT OF PRE UNI STUDIES IN HUMANITIES -
PRE-UNIVERSITY COLLEGE
01.2010
CERTIFIED TRAINING IN TEACHING METHODOLOGY - PEDAGOGY
NATIONAL ORGANISATION FOR TECHNICAL AND VOCATIONAL TRAINING
IranSkills
- Bilingual fluent in English
- Bilingual fluent in Persian
- Bilingual fluent in Kurdish
- Prioritization and Scheduling
- Cost Control
- Versatile Response to Challenges
- Consistent Punctuality
- Health and Hygiene Awareness
- Proactive Awareness
- Customer service
References
Megan Fordham
Team Leader
The Salvation Army
0429 483 335
Timeline
HEAD CUSTOMER SERVICE REPRESENTATIVE
ALOONAK SANDWICH
01.2020 - 01.2021
HEAD CUSTOMER SERVICE REPRESENTATIVE
TURKISH KEBAB SHOP
01.2020 - 01.2021
BEAUTY THERAPIST
NAIL SALON AND BEAUTY
01.2018 - 01.2019
BEAUTY THERAPIST / ASSISTANT
OROMIE TATTOO SALON
01.2016 - 01.2017
CERT IN BASIC BARISTA SKILLS -
TAFE NSW
CERT III - SPOKEN AND WRITTEN ENGLISH
TAFE NSW
CERT III BEAUTY THERAPY, EYEBROW AND MAKEUP -
NATIONAL ORGANISATION FOR TECHNICAL AND VOCATIONAL TRAINING
CERT OF TRAINING AS A NAIL TECHNICIAN/MANICURIST -
CERT OF PRE UNI STUDIES IN HUMANITIES -
PRE-UNIVERSITY COLLEGE
CERTIFIED TRAINING IN TEACHING METHODOLOGY - PEDAGOGY
NATIONAL ORGANISATION FOR TECHNICAL AND VOCATIONAL TRAINING
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