Summary
Overview
Work History
Education
Skills
Certification
Qualifications Certifications
References
Timeline
Generic

Megan Inglese-Humbert

Warragul,VIC

Summary

Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. of whom Accustomed to collaborating with managers to hone in on unique requirements of identifying, planning and coordinating to a create tailored learning solutions and programs to the specific business requirement and desired outcomes, that will create healthy return of staff engagement and investment.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Business Trainer and Assessor

Community Collage Gippsland
11.2022 - Current
  • Facilitated virtual, in-person and blended learning sessions. Delivered over multiple, on-site training and mentoring to trainees and their employers.
  • Developed customized curricula for diverse learning needs, resulting in improved student performance and engagement. Administrative duties, development and creation individual training plans, monitoring, correction and time management.
  • Developed training materials to educate employees on relevant rules, regulations, and best practices for maintaining compliance standards.

Customer Service Officer / License Testing Officer

Vic Roads
01.2021 - 09.2022
  • Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
  • Streamlined communication between customers and internal departments for timely issue resolution.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
  • Trained new personnel regarding company operations, policies and services.

Director

Town and Country Tail Lift Express Transport
01.2000 - 01.2022
  • Shoulder the fiscal responsibilities: budgets, financing forecasting, loan maintenance.
  • Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Acquisition and maintenance of trucks
  • Recruitment training and development. applications
  • Contracts and tender application as well as administrative duties and bookkeeping.

Manager

Linen House (Retail)
01.2015 - 01.2018
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics as well as all administrative duties.
  • Boosted overall sales performance by identifying opportunities for improvement and implementing targeted sales strategies. Social Media management, KPIs.
  • Developed a high-performing team through effective recruitment, training, and mentoring initiatives.
  • Implemented loss prevention measures by conducting regular audits, addressing discrepancies promptly, and reinforcing security protocols among staff members.
  • Mitigated business risks by working closely with staff members and assessing performance.

Executive Assistant to Estate Agent and Conveyancer

Hockingstaurt
01.2014 - 11.2015
  • Liaising and submitting permits to the local shire
  • General Administration duties Document preparation
  • Properties acquisition and Sales
  • Discrete and Sensitivity handling of highly sensitive information.
  • Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.

Director

Cherry Closet Fashion Boutique (Retail)
01.2011 - 01.2014
  • Increased client base by developing and implementing effective business development strategies.
  • Budget forecasting and Banking
  • Extensive Customer, KPIs, Booking keeping and Social Media management.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Area Manager- Manager

Diana Ferrari – Fountain Gate (Retail)
01.2009 - 01.2011
  • Collaborated cross-functionally with headquarters, regional and other teams nationally to maintain consistent message and experience.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Worked collaboratively with loss prevention to decrease shrink and boost loss awareness.
  • Optimized in-store merchandising and monitored inventory availability to increase sales.
  • Generated financial and operational reports to assist management with business strategy.

Store Manager

Connor Clothing (Retail)
01.2007 - 01.2009
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.

Painting & Interior Design Teacher, Youth Development and Koori Unit

Central Gippsland Institute of TAFE (Vocational Education)
01.2001 - 01.2007
  • Provide academic and operational leadership and management
  • Program development
  • Lesson development
  • Document preparation
  • Impletion, review, revising, and correcting
  • Adhering to Governmental learning requirements and outcomes
  • Discrete and Sensitivity handling of highly sensitive information.
  • Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.

Education

Certificate IV - Work Skill Instructor Skill Set

HBA Learning Centre
01.2024

Certificate III - Business

Asset College
11.2022

Diploma - Training And Assessment Systems

TAFE GIPPSLAND
Warragul, VIC
04.2003

Skills

  • Learning Management Systems
  • Needs Assessment
  • Blended Learning
  • Organizational Development
  • Training Method Development
  • Program Monitoring and Tracking
  • Individualized Instruction
  • Attention to Detail
  • Budget Administration
  • Business Administration
  • Compliance Training
  • Training Material Development

Certification

  • Full Victorian Drivers Licence
  • Working with Children Check
  • National Police Clearance

Qualifications Certifications

  • Diploma of Vocational Education and Training (previously, Certificate IV Assessment and Training)
  • Diploma of Training Design and Development
  • Diploma of Arts (Visual Arts)
  • Certificate IV in Property Services (Agents Representative Course)
  • Certificate III in Business

References

I would highly recommend Megan Inglese - Humbert as a professional trainer and manager.

Megan displays a high level of professionalism at all times in her day-to-day routines, and has a ‘can do’ approach to her work.

As a trainer, Megan shows a level of empathy to her students that encourages them to strive for higher results, and reach their goals in a timely manner.

Megan is a strong ‘Team Player’ and interacts well with her colleagues, who also hold her in high esteem.

I would have no hesitation in recommending Megan as a competent and effective potential staff member.

Tony Bundock - 0486 011 099- Horticulture Trainer.


Megan’s professionalism and ability to establish strong working relationships with trainees and their employers is commendable. Megan’s dedication to training has led to a significant improvement in trainees finishing their course on time and not requiring extensions to their training contracts. This indicates Megan’s effectiveness in providing guidance and support to students and maintaining a clear and organised training environment.

Megan would be an asset to any employer.

Julie Knight - 03 5644 4736 - Lead Training Administration Officer.


Megan does a terrific job in her position and is an asset to our organization. She has excellent written and verbal communication skills, is extremely organized, can work independently, and can manage multiple tasks effectively to ensure that they are completed in a timely manner.

 Because of her effectiveness, she has had additional responsibilities, including developing a training program for our trainees. Megan goes  above and beyond in all she does in all projects.

 Megan is always willing to offer her assistance and had an excellent rapport with the many including clients, employers, and other   professional organizations. This would be particularly valuable to your company, she is a candidate who can effectively communicate with people  cross departments.

Megan is always professional in both her dress and attitude toward her work, she carries out her duties in a timely manner.

Nicole Gillard - Hairdressing Trainer/Assessor -0417596347

Timeline

Business Trainer and Assessor

Community Collage Gippsland
11.2022 - Current

Customer Service Officer / License Testing Officer

Vic Roads
01.2021 - 09.2022

Manager

Linen House (Retail)
01.2015 - 01.2018

Executive Assistant to Estate Agent and Conveyancer

Hockingstaurt
01.2014 - 11.2015

Director

Cherry Closet Fashion Boutique (Retail)
01.2011 - 01.2014

Area Manager- Manager

Diana Ferrari – Fountain Gate (Retail)
01.2009 - 01.2011

Store Manager

Connor Clothing (Retail)
01.2007 - 01.2009

Painting & Interior Design Teacher, Youth Development and Koori Unit

Central Gippsland Institute of TAFE (Vocational Education)
01.2001 - 01.2007

Director

Town and Country Tail Lift Express Transport
01.2000 - 01.2022

Certificate IV - Work Skill Instructor Skill Set

HBA Learning Centre

Certificate III - Business

Asset College

Diploma - Training And Assessment Systems

TAFE GIPPSLAND
Megan Inglese-Humbert