Megan Louise Webber

• Location : Scrub/Scout, Operating Theatres
• Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
• Improved patient satisfaction ratings by delivering compassionate and personalized care.
• Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
• Implemented infection control measures that significantly reduced hospital-acquired infections.
• Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
• Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
• Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
• Reduced medication errors through thorough double-checking of prescriptions and dosages.
• Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
• Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
• Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
• Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
• Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
• Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
• Managed patients recovering from medical or surgical procedures.
• Monitored patient reactions after administering medications and IV therapies.
• Evaluated patient histories, complaints, and current symptoms.
• Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
• Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
• Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
• Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Collaborated with team members to develop best practices for consistent customer service delivery.
• Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
• Fostered positive customer service culture within team which led to higher customer satisfaction rates.
• Maintained up-to-date knowledge of product and service changes.
• Responded proactively and positively to rapid change.
• Sought ways to improve processes and services provided.
• Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
• Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Utilized strong problem-solving skills to quickly identify and address customer issues.
• Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.

• Location : Anaesthetics & Recovery (Recovery Room)
• Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
• Performed routine wound care and dressing changes on schedule.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
• Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
• Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
• Improved patient satisfaction ratings by delivering compassionate and personalized care.
• Implemented infection control measures that significantly reduced hospital-acquired infections.
• Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
• Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
• Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
• Reduced medication errors through thorough double-checking of prescriptions and dosages.
• Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
• Assisted physicians in performing diagnostic tests and procedures to facilitate prompt diagnosis and treatment.
• Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
• Consistently adhered to strict safety guidelines while administering medications or performing invasive procedures.
• Created an efficient shift handover process which improved continuity of care between nursing shifts.
• Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
• Managed patients recovering from medical or surgical procedures.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Monitored patient reactions after administering medications and IV therapies.
• Evaluated patient histories, complaints, and current symptoms.
• Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
• Recorded details regarding therapies to keep patient charts updated.
• Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
• Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
• Equipped patients with tools and knowledge needed for speedy and sustained recovery.

• Administered vaccinations via intramuscular injection and completed proper documentation.
• Maintained detailed records of vaccinations administered, ensuring accurate reporting for public health purposes.
• Increased patient satisfaction by delivering efficient and accurate COVID-19 vaccinations in a timely manner.
• Stayed up-to-date on evolving guidelines for COVID-19 vaccines, applying current best practices when administering doses to patients.
• Educated patients on the importance of vaccination, addressing concerns and providing accurate information about possible side effects.
• Implemented infection control measures during vaccine administration, reducing the risk of exposure to COVID-19 for both staff and patients.
• Enhanced patient experience by creating a comfortable environment for COVID-19 vaccinations, addressing individual needs and concerns with empathy.
• Adhered to strict safety protocols during vaccine administration, minimizing potential risks for patients.
• Completed screening questions with patients following CDC guidelines.
• Conducted post-vaccination follow-ups with patients as needed, monitoring their health status and answering any questions or concerns they may have had after receiving the vaccine.
• Demonstrated excellent communication skills when interacting with diverse patient populations, fostering trust and alleviating anxiety regarding the vaccination process.
• Wore face mask, eye protection, medical gloves and PAPR.
• Upheld correct protocols for infection prevention and control
• Maintained safe and sterile environment for optimum patient treatment.

• Location : Anaesthetics & Recovery, second stage recovery
• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
• Built rapport with patients and families, providing emotional support during difficult times.
• Assisted nurses with wound care procedures ensuring proper healing processes took place.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Contributed positively towards patient satisfaction scores by consistently providing exceptional care and addressing their concerns.
• Maintained clean and safe environment, reducing risk of infections and promoting health.
• Collaborated with healthcare teams to develop individualized care plans, enhancing patient outcomes.
• Monitored vital signs for early detection of medical issues, ensuring timely intervention and treatment.
• Advocated for patient rights and needs, ensuring respectful and ethical care.
• Improved patient satisfaction with empathetic listening and addressing concerns promptly.
• Prevented cross-contamination by cleaning and sterilizing equipment.
• Transported patients between rooms and appointments or testing locations.
• Upheld infection control and prevention policies across different patient-facing areas.

• Location : Rehabilitation Ward
• Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
• Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
• Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
• Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
• Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
• Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
• Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
• Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
• Built rapport with patients and families, providing emotional support during difficult times.
• Assisted nurses with wound care procedures ensuring proper healing processes took place.
• Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
• Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
• Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
• Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
• Helped clean and prepare patient consultation rooms to maintain hygiene standards
• Adhered strictly to infection control policies while performing tasks such as administering medications or changing dressings.
• Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
• Advocated for patient rights and needs, ensuring respectful and ethical care.
• Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
• Supported patients with personal care tasks to preserve dignity and promote independence.
• Maintained clean and safe environment, reducing risk of infections and promoting health.
• Assisted in rehabilitation of patients, facilitating quicker recovery with exercise and mobility support.
• Improved patient satisfaction with empathetic listening and addressing concerns promptly.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Responded to inquiries from callers seeking information.
• Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
• Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
• Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
• Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
• Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
• Maintained inventory of office supplies and placed orders.
• Managed filing system, entered data and completed other clerical tasks.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
• Liaised between clients and vendors and maintained effective lines of communication.

• Managed large caseloads effectively, prioritizing tasks to ensure prompt attention to urgent matters.
• Resolved complex claims, utilizing expert knowledge of policy coverage and industry regulations.
• Negotiated favorable settlements for clients, maintaining a high success rate in claim resolutions.
• Continuously updated personal knowledge of industry trends and developments, ensuring the provision of accurate and relevant advice to clients.
• Maintained strong relationships with clients, fostering trust and loyalty through excellent communication skills.
• Enhanced client satisfaction by providing timely updates on claim status and offering personalized support.
• Liaised with medical professionals and other specialists during claim investigations to obtain necessary information for accurate evaluations.
• Facilitated smooth communication between all parties involved in the claims process – from clients to adjusters – resulting in efficient resolutions without undue delays or setbacks.
• Collaborated with legal teams to defend against fraudulent claims, protecting company assets.
• Improved claims processing efficiency by streamlining workflows and implementing best practices.
• Followed up with customers on unresolved issues.
• Examined claims forms and other records to determine insurance coverage.
• Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
• Conducted day-to-day administrative tasks to maintain information files and process paperwork.
• Analyzed information gathered by investigation and reported findings and recommendations.
• Identified suspicious losses and contacted manager for investigative assistance.

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• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained personnel records and updated internal databases to support document management.
• Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.

• As above

• Front desk/reception, customer service, input, preparation, signing up and funding of personal loans, securities, registration of documents at the Stamp Duties office and Land Titles office, lodgement of searches.

• General office duties including office typist, batch clerk, input, proof machining, cash handling and customer service.
• Contributed to a positive work environment by fostering strong working relationships among colleagues.
• Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
• Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
• Processed customer transactions promptly, minimizing wait times.
• Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
• Counted and packaged currency and coins.
• Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
• Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.