Megha Gupta

Mediawall provides comprehensive event production services, collaborating with leading event planners across Australia.

Key Responsibilities:

• Built strategic partnerships and alliances with existing clients to foster long-term growth.
• Identified client requirements and developed tailored campaign strategies through research and planning.
• Managed end-to-end event production, including scheduling, stakeholder coordination, and seamless execution.
• Supported the Sales team in expanding the client base through successful bids and tenders.
• Oversaw multiple client accounts, consistently meeting and exceeding performance and profitability targets.
• Conducted financial reconciliations using Xero, processing invoices and adjustments.
• Conducted market research to recommend pricing, business model changes, and new opportunities.
• Maintained production schedules and ensured timely project delivery.

Key Achievements:

• Increased the new customer base by 40% through proactive, consultative selling, and tailored solutions.
• Secured major clients, including NOVA, Westpac, House of Doltone, Event Cinemas, Foxtel, SBS, Tourism Australia, and ICC.
• Exceeded annual sales goals by 25% through innovative campaign strategies and pitches.
• Enhanced brand visibility by representing the company at industry events and trade meetings.

BrandStand provides innovative display and digital kiosk solutions for marketing professionals worldwide.

Key Responsibilities:

• Collaborated with Design, Marketing, and Suppliers to develop effective branding strategies for clients.
• Built and maintained strong relationships with key consumers and trade media to support brand visibility.
• Managed crisis communications and emergency response strategies in collaboration with the CEO.
• Coordinated production and delivery schedules with teams in the UK and China.
• Edited and proofread content for online publication and print materials.
• Trained and coached team members on company policies, procedures, and best practices to enhance efficiency and productivity.
• Maintained the customer database to track leads, interactions, and sales opportunities.

HyperQuality provides quality assurance services for contact centers across various industries, including technology, retail, and telecommunications.

Key Responsibilities:

• Led and coached a team of eight, providing guidance to ensure consistent, high-quality performance.
• Developed plans to achieve company targets, and meet quality benchmarks.
• Monitored client and employee interactions, providing feedback to improve retention rates in the U.S.
• Motivated and empowered team members through training, development activities, and team-building sessions.
• Maintained quality variance below the threshold of 0.5% through performance management and process improvements.
• Improved call management systems by updating customer data regularly.
• Resolved escalated customer service concerns to protect key revenue streams.
• Managed and processed high volumes of calls using call management and web-based systems.

Evalueserve is a global firm providing AI-driven solutions to optimize decision-making and business outcomes.

Key Responsibilities:

• Conducted market segment strategic planning by analyzing data through research methods, including data mining, interviews, and negotiation.
• Presented market insights at conferences, through articles, and in comment pieces.
• Analyzed, interpreted, and visually reported data to leadership using charts, graphs, and spreadsheets.
• Developed action plans for product launches, modifications, and marketing campaigns.
• Interviewed global industry experts from organizations such as Dell, Novotel, Microsoft, and HP to gather strategic insights.
• Researched client industries and market trends to forecast business and product needs.
• Designed and conducted surveys to identify customer preferences and inform business decisions.