MEGHA
Rockbank,VIC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Receptionist/Administration Assistant
Polytechnic Institute Of Australia
03.2023 - Current
- Managing front desk of the college
- Attending phone calls, responding email, liaising with students for their Census dates, enquiries and emails
- To provide a courteous and professional welcome to visitors at the reception area and respond to inquiries promptly
- To execute the MS office tasks assigned by Senior management team.
Catering Assistant
Dnata Catering
03.2022 - 02.2024
- Assisting with basic food preparation activities
- Packaging of food according to different Airlines requirement
- Emptying the inbound flights food carts and loading outbound flight food carts according to airline's requirements
- Maintaining and regularly analyzing the temperature of the food by temperature scanner
- Food handling, plating meals, and meal tray set, ensuring presentation specifications are met using our visual guides
- Stocking airline carts with dry store items including equipment, packaged snacks, and beverages.
Pharmacy Assistant
Chemist Warehouse
03.2020 - 03.2022
- Provide support and assistance to Team Members and staff within the Pharmacy, to ensure outstanding customer service
- Continuously drive for increasing sales, through 'add-on' sales, and by providing input and ideas on how to continuously build sales
- Support catalogue and supplier promotions by planning, organizing and implementing promotional activities to maximize sales
- Experienced in recruitment and induction of new team members.
Receptionist
Oaks On William
04.2019 - 03.2020
- To monitor and answer all the inbound and outbound calls from the guests/head office
- To assist the guests with their queries like providing linens, handling complaints like room temperature or noise
- Administrating the customer invoices, processing payments over phone reservations and helping customers with lodging
- Instructing the team of housemen/ room boys with placing bed boards, roll-ways beds, extra bed etc on guest requests
- While complying with the procedures, rules and regulations making the housemen rosters for cleaning of public areas
- Interacting with Hotel manager on bi-weekly meetings on documenting and communicating actions, irregularities and continuing needs.
Customer service inbound
Teleperformance
05.2017 - 03.2019
- To handle the customers from USA for Apple products and lead them to get the right product for themselves
- Handling pre-sales and take care of annoyed customers when needed
- Also worked as SME for some time and took care of KPI's and the sales done for Apple
- Instructing the team how to handle customer and guiding them ways to resolve the queries
- Taking ownership, responsibility of everything while with the customers and improving sales.
Education
Certificate II - SECURITY OPERATIONS
KNIGHTS COLLEGE
Footscray, VIC11.2023
Masters of Commerce - COMMERCE
KURUKSEHETRA UNIVERSITY
KURUKSHETRA06.2018
Bachelor of Commerce - COMMERCE
KURUKSHETRA UNIVERSITY
KURUKSHETRA05.2015
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Microsoft Office
Work RIght Status
Australian Permanent Resident
Availability
Available Full Time
Timeline
Receptionist/Administration Assistant
Polytechnic Institute Of Australia
03.2023 - Current
Catering Assistant
Dnata Catering
03.2022 - 02.2024
Pharmacy Assistant
Chemist Warehouse
03.2020 - 03.2022
Receptionist
Oaks On William
04.2019 - 03.2020
Customer service inbound
Teleperformance
05.2017 - 03.2019
Certificate II - SECURITY OPERATIONS
KNIGHTS COLLEGE
Masters of Commerce - COMMERCE
KURUKSEHETRA UNIVERSITY
Bachelor of Commerce - COMMERCE
KURUKSHETRA UNIVERSITY
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