Megha Nigam

• Identified and resolved problems through root cause analysis and research.
• Queried databases for information needed for report processing.
• Validated results and performed quality assurance to assess accuracy of data.
• Identified clear connections between policies and business results to eliminate or reduce confusion and help employees achieve goals.
• Prepare documentation including business and system requirements, processes, reporting workflows, recommendations and training and reference materials.
• Prepare weekly reports for the allocations to be distributed with in the employees.
  

• HCL and Project specific Mandatory e-learning chase and completion to keep project green in Reports
• Providing Data to the projects leads for on boarding and offboarding of the new joiner's.
• Customer satisfaction Survey tracking and Preparing monthly reports
• PRF creation and SR creation for resources onboarding and lateral hiring
• Resource assignation extension on project
• Tracking project approval from Business Head and GBO finance team
• RAS Utilization Report.
• Monthly report generation Using Excel, for the various training programs and induction programs conducted in projects.
• Analysis, Inventory (CAPEX) and other activities related to project management
• Uploading project SOW, PO and other project related docs on SharePoint tool
• Preparing Resource assignation sheet and sharing with their manager at end of every month
• Tracking invoicing from finance team and maintain that in project tracker.
• Scheduling skype meeting with project leads
• Tools Worked – ServiceNow, Partner Portal, Microsoft Project Plan, Access Control in ServiceNow, MS Excel, Power BI, SQL

• Assists Client with Product base payment collection, assignation data till end month Payment management
and defaulters list with exception cases.
• Analyze opportunities for continuous improvement of service delivery.
• Documented account information and payment arrangements on Computer.
• Performed due diligence on delinquent accounts by located and notifying debtors/business of delinquent
accounts then designed repayment plans that maximized company revenue and client retention.
• Proactive follow-up needs to be done with delivery and sales team for end-to-end closure of project
transactions.
• Coordination with different support teams.
• Billing Coordination/ Unbilled Analysis Report.