Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Megha Rana

Melbourne,VIC

Summary

I am a hardworking and reliable worker with a background in running restaurant/bar operations, ordering, inventory, keeping areas clean and tidy. Highly organized, proactive and punctual. Operates well within team-oriented environments. I'm also a dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. I am able to remain calm and professional under pressure, as well as prioritizing important tasks. I am incredibly adaptable and a highly motivated employee with desire to take on new challenges. I provide a strong worth ethic and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Guest Experience Supervisor

Langham Hotel
05.2024 - Current
  • Actively seek guest feedback and comments regarding the Club Lounge and hotel services and communicate
    these comments to the relevant departments for the purpose of continuous improvement of hotel services and
    product upgrade.
  • Encourage guest to utilize hotel facilities such as the Melba Restaurants and Chuan Spa.
  • Scheduled employee shifts effectively, optimizing coverage during peak hours while minimizing labor costs during slower periods.
  • Reinforce hotel standards, procedures, rules and regulations to ensure the level of service and the product are of
    the highest quality.
  • Sustain and increase the return of guests in conjunction with the Reservations team and the Guest Services
    Manager.

Food & Beverage Supervisor

Cordis
04.2022 - 04.2024
  • Answered phone calls and emails to provide information, resulting in effective business correspondence
  • Proficiently managed the operations of Chandelier Lounge and Our Land is Alive bar
  • Inventory and ordering supplies
  • Handling cash up and reporting daily to the department head
  • Working closely with the managers to higher the revenue
  • Being part of planning upcoming events
  • Experience in looking after high profiled guests
  • Developed administrative processes to achieve organizational objectives and improve operational efficiency
  • Greeted visitors or callers to handle questions or direct to appropriate staff
  • Responded effectively to sensitive inquiries or complaints using Review Pro
  • Delegated daily tasks to team members to optimize group productivity
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service
  • Trained incoming staff on restaurant practices, culture and procedures to maximize job satisfaction and productivity.

Senior Front Of House

Chinoiserie Bar and Eatery
05.2021 - 04.2022
  • Displayed enthusiasm and promoted a friendly and familiar service to customers, successfully increasing referrals and walk-in business
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior
  • Applied communication and problem-solving skills to resolve customer complaints and promote long term loyalty
  • Conducting the opening and closing of the restaurant
  • Scheduled numerous reservations and managed seating arrangements simultaneously in a high-traffic restaurant while maintaining a calm and professional demeanor.

FOH Team Member/bartender

Saby's Kitchen/ Blue Lagoon, Bar and Restaurant
10.2020 - 05.2021
  • Requested photo identification from customers ordering alcoholic beverages to verify legal age of consumption
  • Welcomed guests with personable attitude and smile, offering to bring beverage orders while reviewing menu options
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions
  • Mixed both standard and specialized drink orders using a variety of ingredients, including liquor, bitters, sugars and fruits.

Education

Salesperson Level 4

Open Polytechnic of New Zealand
07.2024

Skills

  • Work Planning and Prioritization
  • Team Supervision
  • Stock taking
  • Ordering
  • Client Support
  • Problem-Solving
  • Documentation and Reporting
  • Verbal and Written Communication
  • Complaint Resolution
  • Attention to Detail
  • Microsoft Office Suite
  • Office and Administrative Support
  • Hindi Fluency
  • Multitasking and Organization
  • Dependable and Reliable
  • Complaint Handling
  • Guest Relations

Certification

  • Mercury Bay Area School Whitianga, Waikato Level 1 and 2
  • NZQA Westlake Girls High School North Shore
  • Open Polytechnic of New Zealand NCEA Level 3
  • Auckland NCEA Health and Safety Certificate Level 4

References

References will be provided upon request.

Languages

Hindi
Native or Bilingual

Timeline

Guest Experience Supervisor

Langham Hotel
05.2024 - Current

Food & Beverage Supervisor

Cordis
04.2022 - 04.2024

Senior Front Of House

Chinoiserie Bar and Eatery
05.2021 - 04.2022

FOH Team Member/bartender

Saby's Kitchen/ Blue Lagoon, Bar and Restaurant
10.2020 - 05.2021

Salesperson Level 4

Open Polytechnic of New Zealand

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Megha Rana