Meghan Bowers
Whistler Reception Services
Hervey Bay,QLD
12
years of professional experience
Versatile Receptionist offering 8 years of experience in efficient front desk management. Successful at prioritizing tasks, maintaining organization and optimizing workflow. Accustomed to balancing high-volume inquiries with administrative needs for up to 30-members of staff.
Work History
Front Desk Agent
8 Months- Provided guests with above-and-beyond service, including making outside venue reservations and setting up tours.
- Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
- Promoted local entertainment and sporting events and offered details to assist patrons.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Calculated billings and posted charges to room accounts, reviewing all charges with guests at checkout.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
Sales Assistant
2 Months- Assisted customers with prompt and polite support in-person and via telephone.
- Referred customers to various services by evaluating needs and providing recommendations.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Delivered high level of assistance by locating products and checking store system for merchandise at other sites.
Guest Room Attendant
2 Months- Vacuumed, dusted and maintained common areas, including hallways and waiting areas at elevators.
- Replenished guest room supplies, including water glasses, toiletries, and paper products.
- Cleaned guest rooms and changed linens according to company specifications, ensuring that each room was in compliance with standard set up.
- Completed laundry services with special attention to care instructions, including hand-washing and dry cleaning.
Patient Services Officer
2 Years 3 Months- General reception duties, providing a first point of contact for all patients in the office and over the phone; manage general enquires and book appointments for patients.
- Contacting patients to confirm appointments.
- Provide dedicated support to Doctors.
- General administration duties including scheduling appointments through MOSAIQ software, tracking the amount of sessions and reviews required, coordination of mail, preparing correspondence, maintenance of office equipment and shared facilities.
- Process payments and Medicare Rebates through PBRC.
- Book and schedule appointments for 3 machines, on treatment reviews for current patients and nursing appointments.
Receptionist
1 Year 4 MonthsDay Rehabilitation Secretary
1 Year 6 MonthsAdministration Officer
1 Year 9 MonthsProject Support Officer
1 Year 3 MonthsCustomer Service Representative
1 YearCustomer Service Representative
3 YearsEducation
Bachelor of Social Work
Queensland Certificate of Education
Cert II - Tourism
Skills
Office administration
Multi-Line Telephone Systems
Correspondence Distribution
Business administration
Organization skills
Insurance claims
Medical office administration
Medical Billing and Coding
Patient Scheduling
Store opening and closing
Point of Sale Knowledge
Cash Handling
Cleaning
Opening and Closing Procedures
Visual Merchandising
Payment processing
Documentation and reporting
Shorthand writing
Travel planning
Electronic Medical Records
Account management
Medical Records Management
Timeline
Sales Assistant
Blackcomb Liqiour
11.2019 - 01.2020Read More
Front Desk Agent
Whistler Reception Services
07.2019 - 03.2020Read More
Guest Room Attendant
Four Seasons
05.2019 - 07.2019Read More
Patient Services Officer
Genesis Cancer Care
02.2017 - 05.2019Read More
Receptionist
Exact Radiology
10.2015 - 02.2017Read More
Day Rehabilitation Secretary
Greenslopes Private Hospital
04.2014 - 10.2015Read More
Administration Officer
Medibank Health Solutions, Immigration Health
07.2012 - 04.2014Read More
Project Support Officer
Ipswich City Council
03.2011 - 06.2012Read More
Customer Service Representative
Ticketek
01.2010 - 01.2011Read More
Customer Service Representative
Spotlight
01.2008 - 01.2011Read More
TAFE Queensland
Cert II from Tourism
Read More
St Mary’s College
Queensland Certificate of Education
Read More
University of Sunshine Coast
Bachelor of Social Work
Read More