Meghan Hollins

• Providing a very high-quality telephone service to the Water Corporation’s internal and external customers and responds to enquiries relating to faults, emergencies, security, service and maintenance and general enquiries associated with water, wastewater and drainage systems.
• I have extensive knowledge in SAP, Grange, Myworld, Powerbi, and excel.
• Taking operational technical fault and emergency enquiries.
• Resolving enquiries and provide information and advice on complex customer technical service faults and emergencies.
• Excellent interpersonal skills and having the ability to influence and negotiate successful outcomes should come to you naturally.
• Provides training to peer services representatives in process and service tasks and in areas where specialist knowledge or skills is held.
• Receives and resolves escalations from external customers, field staff, field coordinators and incident managers on a range of contentious or more complex enquiries.

• Previously working as an customer advocate for Trustpower.

• Mentoring and helping customer advocates with Training and general related queries.

• Liaising with Contractors to find properties and confirming job closures.

• Comprehensive knowledge of customer service and problem-solving.

• Organising cards being sent to Vacant properties.

• Arranging contractors to disconnect Vacant Properties.

• Working on daily reports for usage used at Vacant sites via Excel.

• Customer advocate specialising in fibre, power, gas, LPG, mobile, and emails.

• Helping customers with an wide variety of queries including power faults, Fibre and mobile troubleshooting, billing queries, and resolving account queries.

• Accessed multiple databases (GTV, BAM, MNET) to investigate customer questions and concerns.

• Emailing customers with general-related queries.Promptly responded to tenant complaints and concerns for over 300 properties.

• Customer service representative for Qantas Airways.

• Customer service based.

• Customer flight management - Flight Disruptions, Cancellations, and delays.

• Fast paced environment.

• Customer complaints via phone calls and emails.

• Helping customers with financial hardship and Credit card payments.

• Customer queries with booking destinations.

• Responded to customer calls and emails to answer questions about products and services.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Investigated and resolved accounting, service and delivery concerns.