Meghan King
Wyreema
Summary
Dedicated professional with a strong background in customer service, program development, and effective communication. Known for hardworking nature, compassionate approach, and willingness to go above and beyond to ensure tasks are completed successfully. Excels in creating and implementing successful programs that enhance customer satisfaction.
Overview
7
7
years of professional experience
Work History
Quality Officer
Goolburri Aboriginal Health Advancement
02.2024 - 05.2025
- Streamlined quality control processes, resulting in increased efficiency and reduced turnaround.
- Enhanced customer satisfaction by addressing and resolving quality-related issues in a timely manner.
- Ensured compliance with industry regulations and standards by maintaining up-to-date knowledge.
- Facilitated communication between departments, fostering a culture of continuous improvement.
- Collaborated with cross-functional teams to develop and implement effective corrective action plans for identified nonconformances.
- Coordinated with external auditors during annual inspections.
- Maintained accurate records of all vehicles registration, insurance policies, maintenance logs, and other relevant documentation for easy access during audits or inspections.
- Increased fleet efficiency by implementing preventive maintenance programs and scheduling regular vehicle inspections.
- Reduced repair costs through the establishment of strategic partnerships with reliable vendors.
Administration Officer
Butterfly House Project
06.2023 - 02.2024
- Streamlined office processes by implementing efficient administrative systems and procedures.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Took home oncall and dealt with arising issues in a timely and effective manner.
- Ensured employee compliance was kept up to date to comply with NDIS standards.
- Regularly check first aid equipment to ensure it was up to date and in stock.
- Improved communication within the organisation through regular updates on policies, procedures, and key events.
- Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
- Created, prepared, and delivered reports to various departments.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Prepared agendas and took notes at meetings to archive proceedings.
- Completed overhaul of outdated filing and archive systems, resulting in improved accessibility of information.
Chiropractic Assistant
Barham Chiropractic
01.2022 - 07.2023
- Performed administrative tasks by maintaining inventory, ordering supplies. Conducted monthly and quarterly inventory of supplies, along with running stock for 5 separate clinics.
- Checking in patient appointments for a busy chiropractic practice with patient load of 700 weekly.
- Answered phones in timely manner to respond to customer questions, provide information and schedule appointments.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Directed patients to consult rooms, fielded questions, and prepared for physician consultations.
- Oriented and trained new staff on proper procedures and policies.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Balanced End of week statistic forms and appropriately deposited cash payments to the Bank.
- Maintained confidentiality for patient records.
Medical Records Administration Officer
Queensland Health Toowoomba Base Hospital
02.2021 - 01.2022
- Followed exact procedures for handling transfers and other releases of medical records.
- Maintained accuracy, completeness and security for medical records and health information.
- Accurately pulled patient records for upcoming appointments and procedures.
- Created and maintained physical records.
- Supported smooth admission processes by handling associated documents.
- Reviewed medical records for completeness and filed records in numeric order.
- Secured medical records against loss or unauthorized access.
- Checked patient insurance, demographic and details to keep information current.
- Enhanced office productivity by handling high volume of callers per day.
Live Out Au-Pair & Nanny
02.2020 - 02.2021
Assistant Educator/Individual Support
Highfields Gardens Childcare
10.2018 - 02.2020
- Maintained safety and cleanliness by sterilizing toys and surfaces.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Monitored entrances and exits to maintain safety and organized environments.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Applied positive behaviour management techniques to enhance social interactions and emotional development.
- Maintained daily records of children's individual activities, behaviors, meals and naps.
- Offered parents detailed daily reports outlining all activities.
- Supported classroom teachers in implementing developmentally appropriate curriculum.
Assistant Store Manager
Love Heart Adult Shop
05.2018 - 10.2018
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Refunded payments for returned items, processed exchanges and offered store credit.
- Assisted customers with prompt and polite support in-person and via telephone.
- Maintained records related to sales, returns and inventory availability.
- Boosted team profits with efficient time and resource management focused on meeting and exceeding sales targets.
- Opened new merchandise and stocked sales floor racks and shelves.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Rotated merchandise and displays to feature new products and promotions.
- Completed rostering efficiently for team.
Education
Queensland Certificate of Education -
Harristown State High School
11.2015
Certificate II - Hospitality
Harristown State High School
11.2015
Certificate III - Children Services
Charlton Brown
11.2015
Diploma - Quality Auditing
Grays Management Systems
Melbourne, VIC12-2024
Skills
- Ms Office
- Reading and teaching
- Problem resolution
- Xero Me
- Computer programs; HBICS, The Viewer, Capable, Opal Viewer, Shiftcare
- Customer focused
- Project organisation
- Quality management systems
Timeline
Quality Officer
Goolburri Aboriginal Health Advancement
02.2024 - 05.2025
Administration Officer
Butterfly House Project
06.2023 - 02.2024
Chiropractic Assistant
Barham Chiropractic
01.2022 - 07.2023
Medical Records Administration Officer
Queensland Health Toowoomba Base Hospital
02.2021 - 01.2022
Live Out Au-Pair & Nanny
02.2020 - 02.2021
Assistant Educator/Individual Support
Highfields Gardens Childcare
10.2018 - 02.2020
Assistant Store Manager
Love Heart Adult Shop
05.2018 - 10.2018
Certificate II - Hospitality
Harristown State High School
Certificate III - Children Services
Charlton Brown
Queensland Certificate of Education -
Harristown State High School
Diploma - Quality Auditing
Grays Management Systems
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