Meghana Damerla
Woodville, Adelaide,Australia
Summary
Senior Process Executive experienced in balancing customer service and support objectives with innovative process improvement and execution. Skilled in customer relationship management, research and aggregating data insights. Client-focused and solutions-oriented with strong analytical mindset to deliver product value proposition.
Overview
4
4
years of professional experience
Work History
Senior Process Executive
Cognizant
04.2022 - 06.2023
- With my experience and product knowledge, I get assigned to the new hires to train and provide Knowledge Transfer. Once KT is done, I also assist the new agents till they adapt to the process. Work with internal departments to meet customer needs
- Collaborated with peers to measure ongoing process performance, enacting changes based on historical data.
- Generated monthly metric reports, interpreted results and developed processes and solutions.
- Leveraged automation tools and techniques to manage data, optimize workflow and increase efficiency.
Transaction Processing New Associate
Accenture
10.2019 - 03.2022
- Acted as a single point of contact for query resolution ( via Emails). Front line customer issue troubleshooter. Resolution specialist of Pixel and Android devices.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Resolve tickets that are assigned to me based on TAT (Turnaround Time). File and raise tickets for bugs as per the issues accordingly.
- Working closely with my manager to ensure issues affecting customers are being rectified smoothly, quickly, and effectively.
- Mentored and conducted shadow sessions for new hires
Education
Master of Science - Information Technology
Flinders University
Adelaide, SA2024
Bachelor of Technology - Computer Science
Acharya Nagarjuna University
GUNTUR2018
Skills
- Customer relationship management
- Audit Compliance
- Workflow Analysis
- Document Preparation
- Employee Timesheet Processing
- Escalation Procedures
- Team leadership
- Efficient Service
Timeline
Senior Process Executive
Cognizant
04.2022 - 06.2023
Transaction Processing New Associate
Accenture
10.2019 - 03.2022
Master of Science - Information Technology
Flinders University
Bachelor of Technology - Computer Science
Acharya Nagarjuna University
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