With over 5 years of hands-on experience in IT, specializing in Cyber Security, Service Desk, and Cloud Engineering, I am a seasoned Technical Support Officer and Security Analyst deeply passionate about fortifying digital landscapes. Within the Information Technology & Business Services sectors, I've spearheaded high-profile projects, showcasing a dedication to results and a knack for navigating complex challenges. Expert spans incident and alert management, where I utilize leading-edge tools like Microsoft Defender and Mimecast to orchestrate swift threat mitigation strategies. Adhering to industry best practices such as the Essential 8 and NIST framework, I ensure robust security measures are ingrained in every decision.
In capacity as a Cyber Security Analyst, I've honed my communication skills through adept service desk interactions, adeptly troubleshooting software glitches while meticulously documenting solutions. My proficiency extends to diverse cyber security solutions, encompassing ISO/IEC 27001 standards, security compliance, and Essential 8 protocols. Additionally, I possess hands-on experience in cloud support, including proficiency in Amazon Web Services. Renowned for collaborative spirit, I excel as a team player while also thriving as a self-motivated leader, adept at inspiring and training teams to achieve peak performance. Comfortable in high-pressure environments, I excel at dissecting complex business issues with a consultative approach to negotiations, underpinned by an unwavering work ethic and impeccable time management skills.
