Meghavi Lamba
Blackburn South,VIC
Summary
Customer Service Representative with 3.5 years of experience in providing exceptional assistance and building positive relationships with customers. Proven ability to manage a wide range of client inquiries, address issues quickly, and ensure customer satisfaction.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
PCA
TLC Age Care
- Trained with showering , feeding , assisting residents.
- Have experience in domestic cleaning , making bed, cleaning the bathroom.
- Reporting incidents if sighted any.
- Monitor patients and help assist if there's any need.
- Assisting in morning ADLs and helping them feel comfortable.
- Support residents physically and emotionally.
- Worked with blind, old, dementia residents and helped them with their morning ADLs
Team Member
Burgertory
09.2023 - Current
- Proficient at managing both front and back of the house operations
- Excel in Delivering great customer service by taking orders, processing transactions, and maintaining a friendly environment
- Competent in food preparation, following to safety regulations, and coordinating with kitchen workers
- Known for multitasking at peak hours and guaranteeing client satisfaction
- Flexible and proactive, contributing to the overall performance of everyday operations in a fast-paced environment
- Maintain optimal product availability by efficiently managing inventories and restocking shelves
- Provide exceptional customer service by aiding customers, responding to inquiries, and ensuring a pleasant shopping experience
- Strong communication skills are required to effectively interact with team members and contribute to the overall success of operations
Customer Service Representative
SP STAFF (Suburban Rail Loop Project )
08.2024 - 10.2024
- Guiding the people on the bus stops to the changed route of the buses at clayton.
- Making announcements in every bus.
- Being active in reporting incidents and any updates in the chat.
- Letting pedestrians know to go from a different route because of the road closure in Burwood.
Customer Service
Tyre Plus
01.2024 - 04.2024
- Addressed client issues and concerns using effective communication and interpersonal skills.
- Collaborated with cross functional teams to guarantee prompt resolution of customer related issues, resulting in a pleasant customer experience.
- Developed a customer centric strategy by incorporating customer service principles into administrative duties to improve overall satisfaction and engagement.
Education
Master of Business Administration - HR
Amrut Mody school of Management
01.2025
Bachelor of Business Administration - HR
Som Lalit Institute of Management
01.2018
Skills
- Attention to Detail
- Emotional Intelligence
- communication
- Ability to meet deadlines
- Problem Solving
- Team oriented
- Friendly
Certification
- Food safety
- Covid Vaccinated (3 doses)
- Certificate III in Individual Support Course
- National Police Check
- NDIS
Timeline
Customer Service Representative
SP STAFF (Suburban Rail Loop Project )
08.2024 - 10.2024
Customer Service
Tyre Plus
01.2024 - 04.2024
Team Member
Burgertory
09.2023 - Current
Bachelor of Business Administration - HR
Som Lalit Institute of Management
PCA
TLC Age Care
Master of Business Administration - HR
Amrut Mody school of Management
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