Megon Nazer

Managed mortgage transactions efficiently from start to final settlement, overseeing file management, legal document examination, client communication, compliance, loan disbursements, and settlement coordination. Managing a high volume of files while consistently meeting productivity targets. Cross-trained with extensive knowledge of multiple lenders, ensuring adaptability and expertise across various lending institutions.

Performed a number of administrative functions and customer service-related tasks that assisted the overall function of the office environment. This included providing workplace services and administrative support to employees to increase individual well-being, personal productivity, and organizational effectiveness. Welcoming visitors, managing multiple meeting rooms, organising incoming and outgoing parcels, booking maintenance and repairs alongside facility management. Maintaining a tidy, safe and functional agile working environment. Arranging onboarding/offboarding checklists and handling incoming and outgoing inventory and supplies. Purchase of office supplies for 5 floors, catering and office equipment and consumables. Raise PO's, invoices and reconcile receipts.

As a conveyancing Paralegal and licensed conveyancer I both assisted with and conducted property transfers. This included property title research verifying legal ownership and history of properties. Assessing property encumbrances, restrictions, and any other issues affecting the transfer of ownership. Prepared and managed legal documents including contracts and verification of identity. Ensured that all documentation complied with relevant NSW laws and regulations, under the Conveyancers Licensing Act. Guided clients through the buying or selling process, providing comprehensive information about their legal rights and responsibilities. Assisted in negotiating terms, conditions, and contract modifications to protect the interests of clients. Coordinated with real estate agents, mortgage brokers and solicitors. Liaised with local government authorities and regulatory bodies to obtain necessary approvals or certificates and ensuring compliance with local regulations.

With a high capability for following company communication guidelines, procedures and policies I handled inbound & outbound customer enquiries via phone and email, this included resolving product and/or service problems; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment and following up to ensure resolution in line with company policies.

I also maintained financial accounts by processing necessary customer adjustments.

Highlights

- Achieved 100% Positive CSAT in my first month of employment.

Awarded "Employee of the Month" on 3 separate occasions. I developed strategic Social Media calendars inclusive of researching, implementing, developing and creating content to grow the brands audience, enhancing online presence and brand identity to increase conversion whilst also monitoring and reporting on KPI's.

I led community and influencer engagement by developing and maintaining high profile relationships with influencers from 5,000 to 2 million plus followers.

As a co-host of the brands podcast, I possess knowledge of producing and implementing successful Podcast launch strategies.

In my time at Tropeaka I managed a tight knit team of 3 Social Media employees.

Highlights:

- Contributing to the rapid growth of the company's online social presence of 300,000 plus followers.

- Helping grow EDM and Text database to 200,000 across AU & US.