Summary
Overview
Work History
Education
Skills
Licenses
References
Timeline
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MEHAK AGGARWAL

Oakleigh,VIC

Summary

Passionate and dedicated individual seeking an opportunity to begin a career as an early childhood educator. Eager to apply academic knowledge and enthusiasm for working with young children in a professional setting to support their growth and development. Demonstrating cultural competence and sensitivity to diverse backgrounds, I am committed to creating inclusive learning environments where every child feels valued and respected. Exceptional organizational and time management skills enable me to multitask effectively and prioritize responsibilities, ensuring the smooth operation of daily routines and activities.

Overview

3
3
years of professional experience

Work History

Online Shopper

Coles
06.2021 - Current
  • Promote high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Handle customer special requests, preferences, and products in CRM to enhance service and build brand loyalty
  • Handle 50+ customer calls per day and resolved customer queries with a 80% satisfaction rate
  • Remain calm and professional in stressful circumstances and effectively managed tense situations
  • Mentor new employees on procedures and policies to maximize team performance
  • Review customer orders closely to locate desired items and checked the app regularly to identify changes
  • Consistently meet deadlines and quality goals for accuracy and timeliness
  • Maximize efficiency by scanning items quickly and completing many orders per hour.

Business Analyst

EduVerifi
03.2023 - 11.2023
  • Conducted market research and analyses to identify new business opportunities and trends
  • Developed a reporting system that provided real-time insights into customer satisfaction and product performance
  • Analysed customer feedback to identify common trends and develop recommendations for improvement
  • Developed a risk management plan to identify and mitigate potential risks
  • Constructed workflow charts and diagrams, studying system capabilities, writing specifications
  • Communicated strategies to analyst team and received valuable feedback regarding approach to business observations.

IT Industry Sales Specialist

RBC Business Solutions
04.2022 - 03.2023
  • Worked with management teams to develop annual sales plans, goals, and targets
  • Answered and managed incoming and outgoing phone calls, providing accurate information and resolving customer inquiries
  • Scheduled sales presentations to promote company programs and educate clients on offerings
  • Prepared weekly and monthly reports of business activity and sales forecasts
  • Advised clients regarding accounts, pricing schedules and financing options
  • Created presentations and proposals to present to potential clients
  • Developed and maintained strong customer relationships and networks within designated sales territory.

Education

Graduate Diploma in Early Childhood Education -

Victoria University
Melbourne, VIC
12.2024

Professional Year Program - Information Technology

Education Centre of Australia
Melbourne, VIC
10.2023

Bachelor of Information Systems - Business Analysis

Swinburne University of Technology
Melbourne, VIC
11.2021

Skills

  • Creative Thinking
  • Leadership
  • Effective Time Management
  • Adaptability
  • Problem Solving
  • Collaborative and Team-Oriented
  • Communication
  • Flexibility

Licenses

Working with Children Check (WCC)

References

References available upon request.

Timeline

Business Analyst

EduVerifi
03.2023 - 11.2023

IT Industry Sales Specialist

RBC Business Solutions
04.2022 - 03.2023

Online Shopper

Coles
06.2021 - Current

Graduate Diploma in Early Childhood Education -

Victoria University

Professional Year Program - Information Technology

Education Centre of Australia

Bachelor of Information Systems - Business Analysis

Swinburne University of Technology

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MEHAK AGGARWAL