Hi, I’m
Mehak Gera
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
years of professional experience
1
Certification
Work History
Probe CX
Customer Service Role
01.2023 - 04.2024
Job overview
- Receiving Inbound Calls, Making Outbound Calls, Answering Customer inquiries via Email, Phone, Message, Active Listening, Problem Solving, Communication Skills, Empathy, Time Management
- Updated client records regularly, ensuring accurate contact information was readily available for future communications or follow-ups.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues effectively.
- Reduced call wait times by efficiently managing phone lines and directing calls to appropriate departments.
Suzuki Australia
Sales Assistant
01.2021 - 12.2022
Job overview
- Customer Service, Maintaining and ordering Stock, Put away Stuff, Order Picking and Packing, Dispatch Orders for Customers
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Assisted customers with prompt and polite support in-person and via telephone.
NBN Co
Administration and Support Officer
04.2021 - 11.2021
Job overview
- Preparing, organising and storing information in paper and digital form, Arranging post and deliveries, Managing incoming and outgoing shipments, Organising Returns and Refunds
- Created, prepared, and delivered reports to various departments.
- Participated in ongoing professional development opportunities to stay current with industry trends and best practices, ensuring top-quality service delivery at all times.
- Improved customer satisfaction by addressing and resolving support issues promptly and professionally.
Woolworth Group
Customer Service Representative
01.2018 - 03.2021
Job overview
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
Education
Real Estate Institute of Victoria
Certificate IV in Real Estate Management
Year 12 from SD Senior Secondary School
Certificate
01.2012
Skills
- Scheduling appointments
- Reception Management
- Appointment Coordination
- Fluent in Multiple Languages
- Teamwork and Collaboration
- Calm and Professional Under Pressure
Certification
- VIC Employee WWC Check, VIC Government, 12/15/2028
- VIC Volunteer WWC Check, VIC Government, 12/15/2028
- Evidence of Full Covid-19 Vaccination
- Vic Drivers Licence, VIC Roads, 09/23/2029
Languages
English
Hindi
Timeline
Customer Service Role
Probe CX
01.2023 - 04.2024
Administration and Support Officer
NBN Co
04.2021 - 11.2021
Sales Assistant
Suzuki Australia
01.2021 - 12.2022
Customer Service Representative
Woolworth Group
01.2018 - 03.2021
Real Estate Institute of Victoria
Certificate IV in Real Estate Management
Year 12 from SD Senior Secondary School
Certificate
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