Mehak Kapoor
Point Cook,Victoria
Summary
Seasoned Project Manager with experience leading cross-functional teams in the successful execution of large-scale IT projects. Highly proficient in Agile and Waterfall methodologies, as well as risk management and change management. Persuasive communication skills, with the ability to bridge the gap between technical and non-technical stakeholders.
Overview
11
11
years of professional experience
9
9
Certifications
2
2
Languages
Work History
Project Manager & Journey Expert
ANZ Banking Group Ltd
05.2021 - Current
- Managing the projects end-to-end right from discovery phase to the delivery phase, especially, cloud migration projects
- Successfully managed the relationships with business, internal and external resources including the vendors
- Have raised and managed several change management requests for various projects and delivered them successfully before the timeline, for which got appraisals from Business Review Board (BRB)
- Have a successful track record of delivering complex programs within Australia as well as outside Australia, especially US, Canada, India, UK and Philippines
- Have a proven track record of bringing in diverse stakeholders across multiple business units and orchestrating and prioritizing their focus towards project goals to enable consistent value to the customer with a very high-quality bar
- Was also involved in ANZ's one of the biggest projects of transferring the intranet portal from PeopleSoft to PeopleHub.
Application Development Analyst
Accenture Australia
08.2019 - 05.2021
- Performing project management related tasks
- Performing requirements gathering and analysis
- Writing user stories for the requirements
- Performing gap analysis
- Organizing workshops and providing training for the newly developed solutions to the client team
- Provide expertise in the planning, constructing and execution of test scripts
- Apply business and functional knowledge including testing standards, guidelines, and testing methodology to meet the team's overall test objectives
- Ensure all testing results are easily accessible and understandable
- Track defects to closure and keep defect repository up to date
- System Integration Testing, Regression Testing, User Acceptance Testing and Production Verification testing of applications
- Identifying defects, tracking them, organizing Defect triage calls, and taking defects to closure
- Publishing Daily and Weekly status reports
- Organizing regular meetings with business for Test Approach and Test Scenario walk through
- Developing Test Cases utilizing test tools like JIRA and ALM
- Involved in preparation of test closure documents like Defect Summary Report, Test Completion Document, UAT-handover documents, and Sign-Off documents.
Customer Service Supervisor
Woolworths Limited
12.2015 - 11.2020
- Process customer returns, answer questions about products and manage exchanges
- Respond to service inquiries and coordinate resolutions with management and floor associates
- Put up signage regarding recall items and changes to store regulations
- Cover for cashiers going on break and maintain drawer accuracy
- Complete shifts start /end duties and generate reports of management.
Business Analyst
BMW Financial Services
07.2017 - 08.2019
- Engage client to gather software requirement/ business rules and ensure alignment with the development teams
- Translate stakeholder requirements into over 10 different tangible deliverables such as functional specifications, user cases, user stories, workflow/ process diagrams, data flow/ data model diagrams
- Evaluate risks related to requirements implementation, testing processes, project communications and training
- Identify and reconcile errors in client data to ensure accurate business requirements
- Draft and maintain business requirements and align them with functional and technical requirements
- Facilitate monthly meetings with clients to document requirements and explore potential solutions.
Team Lead
Swinburne University of Technology
02.2017 - 05.2017
- Final Year Project: Team Lead, Home Appliance Energy Analysis Project by using Tableau
- In this project, the Almanac of Minutely Power Dataset Version 2 (AMPds2), a Canadian dataset was used
- With the help of Tableau software, the energy consumption by various appliances in a house was analyzed for a period of 2 years
- Also, with the help of predictive analytics, future consumption of energy was calculated
- As a team lead: I mapped the project requirements such as: Requirements Gathering, Analysis and Modelling, Conducted GAP analysis
- Discovered various hidden patterns in the dataset by using Tableau
- Usability Testing of the energy consumption calculator
- Achievement: Acknowledged as the best presenter of the project and achieved a high distinction.
Senior Information Security Engineer
Infosys Limited
02.2012 - 06.2015
- Information Security Group- Risk Management
- Responsible for handling security risk related issues
- Proficient knowledge of IT security policies and practices
- Experience of working with and detailed knowledge of different standards and certifications like ISO- PCI-DSS, SSAE-16 etc
- Ensure compliance with various security requirements of different customers and provide consulting services to engagements and help them meet their information security commitments
- Involved in implementation of ISO 27001 controls across the organization including global locations
- Performed risk assessments for various scenarios revolving around information security
- Reviewed Master Service Agreements, Client security documents as well as supplier relationship documents and negotiated with the clients for security requirements
- Facilitate preparation for organization level external audits such as ISO 27001 or account level, external audits such as customer audits, SSAE16 audits, PCI DSS audits etc
- Analysis and closure of risks arising from recurring audit findings
- Implement procedures for collection of information security metrics to demonstrate effectiveness of controls
- Participate in meetings with customers and prospects and address their information security requirements
- Worked for two different applications, Compliance Tracking System (CTS) and Contract Management System (CMS) where each project with Infosys was tracked and compliance certified
- Perform System/ Operating system Vulnerability Audits
- Ability to perform the Vulnerability Scans as per the compliance requirement - PCI -DSS and ISO 27001.
Programmer Intern
Persistent Systems
06.2014 - 12.2014
- Developed a website 'Wellcare' based on Clinic Appointment Management System using Java, CSS and MySQL.
CS Intern
Cybage Software Private Ltd
07.2010 - 05.2011
- Developed .Net based external device interfacing; SMS Module using Wavecom- Fastrack Modem.
Education
Professional Certification - Product Management
S.P. Jain School of Global Management
02.2024
Post Graduate Program - Artificial Intelligence & Machine
University of Texas, McCombs School of Business
07.2020
Certificate - Business Analytics
University of Pennsylvania
04.2019
Master Of Information Technology - Professional Computing
Swinburne University of Technology
08.2017
Post Graduate Diploma - Information Technology
Symbiosis International University
05.2015
Bachelor Of Engineering - Computers
University of Pune
08.2007
Skills
- Microsoft Excel
- SQL
- A/B testing
- Balsamiq
- Google Analytics
- Mixpanel
- UX Design
- Salesforce
- JIRA
- Confluence
- HP ALM
- TFS
- Oracle CC&B and Fusion Applications
- CA Workload Automation (Batch Scheduler)
- Slack & Office 365
- Microsoft Office Suit
- MS Project
- MS SQL Server
- Microsoft Visio
- Java
- HTML
- CSS
- Python
- MySQL
- Oracle
- MS Access
- IBM AppScan
- HP Fortify
- PowerPivot
- BigML
- Tableau
- Trained in JAVA 2EE technology at Infosys Ltd
- Project Management using MS Project by Reliance Tech Services
- ISO 27001 certified Lead Auditor (BSI)
- Persuasive communication and team management skills
- Understanding the customer needs and working efficiently to achieve customer excellence
- Excellent analytical, problem solving and decision-making skills
- Strong presentation skills
- Capability to work under pressure individually and with the team
- Effective and efficient team player
- Completed Personal Skills Development Programs (Critical Thinking Skills, Business Planning etc) at Infosys Ltd
Certification
- Google Cloud Certified Cloud Digital Leader
- Product Analytics Certification (PAC)
- SAP SuccessFactors Expert Learning Expert (SFX)
- SAP SuccessFactors Expert Performance Management Expert (SFX)
- SAP SuccessFactors Expert Goal Management Expert (SFX)
- ISO 27001 Lead Auditor
- Robotics, Intelligent and Unmanned Systems
- Project Management using MS Project
Timeline
Project Manager & Journey Expert
ANZ Banking Group Ltd
05.2021 - Current
Application Development Analyst
Accenture Australia
08.2019 - 05.2021
Business Analyst
BMW Financial Services
07.2017 - 08.2019
Team Lead
Swinburne University of Technology
02.2017 - 05.2017
Customer Service Supervisor
Woolworths Limited
12.2015 - 11.2020
Programmer Intern
Persistent Systems
06.2014 - 12.2014
Senior Information Security Engineer
Infosys Limited
02.2012 - 06.2015
CS Intern
Cybage Software Private Ltd
07.2010 - 05.2011
Professional Certification - Product Management
S.P. Jain School of Global Management
Post Graduate Program - Artificial Intelligence & Machine
University of Texas, McCombs School of Business
Certificate - Business Analytics
University of Pennsylvania
Master Of Information Technology - Professional Computing
Swinburne University of Technology
Post Graduate Diploma - Information Technology
Symbiosis International University
Bachelor Of Engineering - Computers
University of Pune
Similar Profiles
Rebeccah WebbRebeccah Webb
Banking Consultant at ANZ Banking GroupBanking Consultant at ANZ Banking Group
Vysakh DilipkumarVysakh Dilipkumar
Communication Assessor at ANZ Banking GroupCommunication Assessor at ANZ Banking Group
Satish KrishnanSatish Krishnan
Customer Relationship Officer at ANZ Banking GroupCustomer Relationship Officer at ANZ Banking Group
Andrea PukehikaAndrea Pukehika
Assistant Manager at ANZ Banking GroupAssistant Manager at ANZ Banking Group
Jessica BlanchfieldJessica Blanchfield
Wait Staff Member at pancake parlourWait Staff Member at pancake parlour