Mehak Kataria
Melbourne,VIC
Summary
Focused, hardworking and eager to learn. Positive approach towards overcoming challenges and ability to adapt to new work ethics and cultures. Well established in fast paced work environment and strong ability to work under pressure, individual or team, capable of achieving efficient results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
SHOES & SOX PTY LTD (MYER)
11.2023 - 01.2024
- Applying the 6-point measure rule to ensure the best fit and comfort for the customer
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Ensuring an engaging environment
- Handling backend inventory, tag listing and track of stock
Customer Assistant
DAN MURPHY
11.2023 - 01.2024
- Assisting customers to ensure utmost customer satisfaction
- Managing and refilling of stock on shelves
- Billings and front desk
Customer Service Representative
Bevilles Jewellers
11.2023 - 01.2024
- Developed strong industry knowledge about silver, gold and diamonds(natural and lab grown), testing clarity of diamonds and measuring ring size
- Assisted customers from showcasing product to billing, delivering an excellent customer service
- Achieved daily budget sales and maintain professionalism under pressure
Assitant Accountant
QUINTESSENTIAL TAXATION
09.2023 - 11.2023
- Managing clients on Xero and ATO portal
- Lodging ITR and Medicare Levy
- Sorting bank statements
- Generating invoices
- Handling day to day calling
Human Resource Recruiter
TROY FINDER CONSULTANCY
12.2021 - 06.2023
- Coordination with clients, understanding their requirements, budget and job positions
- Resourcing, screening and short listing resumes through various job portals and references
- Conducting telephonic and personal interviews
Customer Service Representative
SHOES & SOX PTY LTD (MYER)
11.2023 - 01.2024
- Applying the 6-point measure rule to ensure the best fit and comfort for the customer
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintain outstanding store conditions
- Ensuring an engaging environment
- Handling backend inventory, tag listing and track of stock
Customer Assistant
DAN MURPHY
11.2023 - 01.2024
- Assisting customers to ensure utmost customer satisfaction
- Managing and refilling of stock on shelves
- Proven ability to learn quickly and adapt to new situations
- Billings and front desk
Customer Service Representative
SHOES & SOX PTY LTD (MYER)
11.2023 - 01.2024
- Applying the 6-point measure rule to ensure the best fit and comfort for the customer
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintain outstanding store conditions
- Ensuring an engaging environment
- Handling backend inventory, tag listing and track of stock
Education
Master of Professional Accounting -
07.2025
Bachelor of Business Administration - Business Management
2022
Diploma in Retail Management - Retail Management
2022
Skills
- Client Relations
- Customer Service
- Communication skills
- Attention to detail and quick learner
- Strategic thinker and good listener
Co Curriculum
- Position holder and participant at National, State and District level in Youth festival represented various districts of Haryana for consecutive years under the category classical dance.
- Active volunteer in Himalayan Rotract Club and The Himalayan Foundation.
- Organised and lead various events like blood donation camps, free education campaigns, animal welfare, promoting local art and employing artisans and cloth donation camps.
- Active member of Commerce society of Deakin University and Deakin Dance United.
Additional Information
- Overall 8 bands in IELTS
- 90% in Bachelors of Business Adminsitration
- Position holder and participant at
National, State and District level in Indian Classical dance
- Social service volunteer, Organised and lead various events like blood donation camps, education campaigns, animal welfare, promoting indigenous artisans and art, animal welfare programs
- Active member of Commerce society and Deakin Dance United.
Timeline
Customer Service Representative - Bevilles Jewellers
11.2023 - 01.2024
Customer Service Representative - SHOES & SOX PTY LTD (MYER)
11.2023 - 01.2024
Customer Assistant - DAN MURPHY
11.2023 - 01.2024
Customer Service Representative - SHOES & SOX PTY LTD (MYER)
11.2023 - 01.2024
Customer Assistant - DAN MURPHY
11.2023 - 01.2024
Customer Service Representative - SHOES & SOX PTY LTD (MYER)
11.2023 - 01.2024
Assitant Accountant - QUINTESSENTIAL TAXATION
09.2023 - 11.2023
Human Resource Recruiter - TROY FINDER CONSULTANCY
12.2021 - 06.2023
Deakin University - Master of Professional Accounting,
Panjab University - Bachelor of Business Administration, Business Management
MCMDAV College For Women - Diploma in Retail Management, Retail Management
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