MEHAK MAHNA
Wollert,Australia
Summary
Dedicated and dependable professional with a proven track record in promoting customer loyalty, satisfaction, and purchases through consultative techniques and a diligent focus on individual needs. Experienced in food preparation, payment processing, and customer relationship management with a strong knowledge base in these areas. Possesses excellent organizational strengths and a superior work ethic, ensuring efficient and effective operations. Reliable and upbeat, consistently delivering exceptional service to enhance the overall customer experience.
Overview
2
2
years of professional experience
Work History
SHIFT MANAGER
Burger Road
02.2024 - Current
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Improved customer satisfaction by implementing efficient service strategies and maintaining a clean, organized restaurant environment..
- Promoted positive atmosphere and made each customer received exceptional food and service.
- Reconciled cash and credit card transactions to maintain accurate records.
- Streamlined kitchen operations by organizing workflows more effectively, resulting in reduced wait times for customer orders.
- Helped coworkers in food prep, food handling, multitasked with them to run orders smoothly.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Kept facility compliant with health codes, sanitation and other food safety requirements.
RESTAURANT ALL ROUNDER
Burger Road
11.2023 - Current
- Greeted guests pleasantly and answered menu questions
- Operated register to process payments and collect cash payment for order totals
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages
- Used proper techniques to prepare food and all the ingredients
- Prepared food orders, cooking on grill and operating fry station, keeping every detail in mind
- Assisted with in-store operations by disassembling delivery boxes, cooking, cleaning floors, and dishwashing
- Verified freshness of ingredients and food by checking for quality, rotating stock and recording old and new items
- Served food and beverages promptly with focused attention to customer needs
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff
CREW MEMBER
McDonalds
08.2023 - Current
- Worked well with teammates and accepted coaching from management team
- Took orders, prepared meals, and collected payments
- Collaborated with team members to complete orders
- Kept food preparation area, equipment, and utensils clean and sanitary
- Prepared products following restaurant, health, and safety standards and procedures
- Stocked shelves to organize aisles in assigned department
- Packaged menu items into bags or trays and placed drink orders into carriers
- Provided excellent customer service by greeting customers and meeting quality expectations
RESTAURANT TEAM MEMBER
Burger Edge
07.2023 - 11.2023
- Greeted guests pleasantly, answered menu questions, took front of the house and drive through orders
- Used cash registers and calculators to prepare bills, accept payments and make change
- Used proper techniques to prepare food and ingredients
- Prepared food orders, cooking on grill and operating fry station
- Served food and beverages promptly with focused attention to customer needs
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Stored food in designated containers and storage areas to prevent spoilage
- Verified prepared food met standards for quality and quantity before serving to customers
- Prepared tables by laying out napkins and utensils, refilling condiments and performing other preliminary tasks
FASTFOOD FOH MEMBER
KFC
01.2023 - 06.2023
- Greeted customers, took order and operated customer window and sales register
- Maintained hygiene practices while performing day to day tasks
- Prepared and served meals and drinks
- Backed up servers by setting up trays and completing some food packaging orders
- Detail oriented while serving the right order to the right customer in secure bags with appropriate amounts of condiments, silverware and napkins
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas
- Provided support to crew members, facilitating quick food preparation and delivery
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
FOH CREW MEMBER
Chilli's Grill And Bar
06.2022 - 10.2022
- Greeted customers with positive and welcoming attitude
- Managed time to juggle multiple tasks simultaneously
- Unloaded food deliveries and stored items in proper locations for easy access
- Coordinating with team, chopped vegetables, cut up fruit, and prepared sauces
- Cleaned, sanitized and maintained work areas, equipment and utensils
- Learned change shift tasks to help team members
- Took online and on counter order, maintained customer window and sales register
- Maintaining dining areas, and keeping a check on every order
Education
Bachelors Of Education - Pre Primary Teaching
Victoria University
Melbourne, VICHighschool Year 12 - Commerce
New Era Public School
New DelhiSkills
- Strong verbal skills
- Strong written skills
- Strong listening skills
- Customer service
- Team management Skills
- Multitasking
- Task management
- Customer Relationship Management
Internships
Assistant accountant intern
Hotel Aman Deluxe
Nov-Dec2022
Timeline
SHIFT MANAGER
Burger Road
02.2024 - Current
RESTAURANT ALL ROUNDER
Burger Road
11.2023 - Current
CREW MEMBER
McDonalds
08.2023 - Current
RESTAURANT TEAM MEMBER
Burger Edge
07.2023 - 11.2023
FASTFOOD FOH MEMBER
KFC
01.2023 - 06.2023
FOH CREW MEMBER
Chilli's Grill And Bar
06.2022 - 10.2022
Highschool Year 12 - Commerce
New Era Public School
Bachelors Of Education - Pre Primary Teaching
Victoria University
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