MEHAK MEHAK
Bray Park ,QLD
Summary
Pragmatic Business Manager delivering a background in promoting the development and implementation of strategic plans for service excellence. Motivated leader known for leading talented teams that build lucrative customer relationships through process improvements. Ready for a new position that involves strategizing future goals for an established company. Strategic planner and operational leader with strong background improving the performance, productivity, efficiency and profitability of organizational operations.
Overview
14
14
years of professional experience
Work History
Operations Manager
LSA/Ensign Services
Brisbane , Queensland
2022.09 - Current
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed scheduling, training and inventory control.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Built strong operational teams to meet process and production demands.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Addressed customer concerns with suitable solutions.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Oversaw financial management, budget management, accounting and payroll activities.
- Presented performance and productivity reports to supervisors.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Enforced federal, state, local and company rules for safety and operations.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Responded to information requests from superiors, providing specific documentation.
- Tracked and replenished inventory to maintain par levels.
- Produced SOPs to document workplace procedures and optimize productivity through standardization.
- Measured and reviewed performance via KPIs and metrics.
- Contributed to proposal and contract development, negotiations and meetings.
- Conducted periodic assessments to evaluate company's financial performance.
- Created corrective actions based on adverse KPI trends.
Plant Production Manager
Ensign Services
Darra , Qld
2017.08 - Current
- Provided work direction, resolved problems, prepared schedules and supervised operations to complete work for team of 100+
- Improved workflow processes to maximize efficiency and enhance operations.
- Promoted high-quality daily production by enforcing product standards and monitoring level of quality.
- Planned, directed and coordinated operations for production, machinery and processing within company policies and procedures.
- Oversaw employees and related programs to maximize team productivity and facility output.
- Adjusted and improved processes to maximize efficiency.
- Increased plant safety by implementing proactive strategies and well-structured training.
- Consolidated various shifts to streamline operations.
- Developed strategic programs and devised key plans that affected the direction of the business.
- Managed areas of manufacturing, safety, inventory control and process implementation.
- Eliminated materials waste and unnecessary labor hours to reduce costs.
- Created corrective actions based on adverse KPI trends.
- Presented performance and productivity reports to supervisors.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Tracked and replenished inventory to maintain par levels.
- Connected with clients and developed strategies to achieve sales and customer service goals.
- Built strong operational teams to meet process and production demands.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Planned delivery routing, team workflows and promotional initiatives.
- Oversaw financial management, budget management, accounting and payroll activities.
- Enforced federal, state, local and company rules for safety and operations.
- Responded to information requests from superiors, providing specific documentation.
- Supported accident investigations and prepared related paperwork.
Production Manager-Garments
Spotless
Darra , QLd
2013.04 - 2017.08
- Managed materials to meet production goals and specific customer demands.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Established and updated production schedules to meet changing demands.
- Reviewed individual employee performance to correct issues and enhance productivity.
- Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
- Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
- Reviewed production orders, schedules, delivery dates and inventory levels to determine product availability.
- Monitored staff training and output to meet compliance, productivity and revenue goals.
- Provided input for performance reviews and identified areas for additional improvement.
- Coached and mentored employees to develop and enhance career skills.
- Scheduled staff work assignments, rotations and overtime.
- Managed daily order backlog through key metrics monitoring for on-time delivery.
Production Supervisor-Linen
Spotless
Darra , Qld
2011.11 - 2013.03
- Looking after a team of 27 employees
- Liaison with clients and management to ensure the products and services we provide, are appropriate and meet quality standards
- Responsible for achieving production targets on daily basis
- Responsible for organizing safety meetings and ensure that team members are aware of working safely in production environment
- Looking after product quality, customer service, workstation targets, finalized linen packing and dispatching, reporting injuries, roaster, and other administrative work
- Responsible for understanding client’s needs, prioritize work and meet deadlines.
- Monitored equipment, checked supplies and coordinated manpower to meet expected demand.
- Delegated tasks to employees and monitored accurate and timely completion of tasks to meet project milestones.
- Established and updated production schedules to meet changing demands.
- Conducted performance reviews to identify and rectify areas for skill improvement.
- Reviewed individual employee performance to correct issues and enhance productivity.
Console Operator
Seven-Eleven
Carseldine , Qld
2010.01 - 2011.09
- 7-Eleven provides grocery and fuel services in a retail environment, Overseeing the day-to-day operations of the store
- Maintaining high standards of customer service, visual merchandising, and store presentation
- Recruited, trained and motivated team members and ensured team are well presented and complied with company policies and procedures
- Conducted team meetings, performance reviews, roster and payroll
- Analyzed and maintained store reports, budget, cash flow and debt management.
- Produced accurate and detailed daily reports for processing and measuring progress.
- Resolved customer issues by establishing workarounds and solutions to debug and create defect fixes.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Produced data reports for processed assets, fulfilling required analyses of included metrics.
Education
Master of Professional Accounting - Masters in Professional Accounting
CQuniversity
Brisbane06.2011
Skills
- Excellent Customer service Skills
- Outstanding communication skills
- Attention to details
- Proven team player
- Proficient computer skills
- Cost Control Improvements
- Six Sigma Understanding
- Team Building and Development
- Lean Manufacturing Principles
- Distribution Coordination
- Decision Making
- Time Management
- Administrative Staff Collaboration
- Expenditure Approvals
- Production Problem Resolution
- Staffing Requirement Determination
- Production Oversight
- Verbal and Written Communication
- Process Planning
- Staff Collaboration
- Budget Development
- Logistics Management
- Schedule Management
- Team Training
- Operating Budgets
- Customer Expectations Management
- Change Management Process
- Operational Efficiency
- Team Management
- Capacity Planning
- Contract Management
- Employee Performance Reviews
- Performance Monitoring
References
References
Available upon request
SOFTWARE APPLICATIONS AND IT SKILLS
- Windows Operating System
- MS Office Suite
- SAP Inventory Management
- Quickbooks & Xero Accounting software
- Microsoft Dynamics & Salesforce CRM
- Slack, Skype, Sharepoint & Jabber Communication tools
- CRM, ERP
- MYOB & PAY GLOBAL
- RNA
- Elumina /INX
- Spindle
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Operations Manager
LSA/Ensign Services
2022.09 - Current
Plant Production Manager
Ensign Services
2017.08 - Current
Production Manager-Garments
Spotless
2013.04 - 2017.08
Production Supervisor-Linen
Spotless
2011.11 - 2013.03
Console Operator
Seven-Eleven
2010.01 - 2011.09
Master of Professional Accounting - Masters in Professional Accounting
CQuniversity
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