MEHAK ZAHID
Adelaide,SA
Summary
Dynamic Support Worker with a proven track record at Eclipse Care and Support, skilled in medication administration and advocacy services. Adept at fostering independent living skills and enhancing client communication. Recognized for effectively managing care plan reviews and resolving conflicts, ensuring optimal outcomes for vulnerable adults.
Overview
8
8
years of professional experience
Work History
Support Worker
Eclipse Care and Support
Adelaide, South Australia
12.2024 - Current
- Provided emotional and practical support to vulnerable adults.
- Helped clients develop independent living skills, such as budgeting, cooking and cleaning.
- Maintained accurate records of client progress using computer systems or paper files in line with data protection regulations.
- Provided advocacy services for service users during meetings with external agencies or professionals.
- Attended regular reviews of service user's care plans to ensure the best outcomes for each individual.
- Administered medication according to company guidelines whilst monitoring its effectiveness.
- Delivered one-to-one sessions focused on developing communication skills, problem solving techniques, self-confidence building.
- Reported any incidents or accidents in accordance with company policy and procedure.
- Assisted clients with daily living activities such as bathing, dressing, and grooming.
- Facilitated group sessions aimed at providing information regarding healthy lifestyles, substance misuse issues.
Childcare Educator
randstad
Adelaide, South Australia
01.2023 - 12.2024
- Utilized positive reinforcement techniques to motivate and encourage children's learning.
- Read stories aloud to the kids both individually and collectively during story time sessions.
- Supported parents by providing information about their child's growth, nutrition requirements.
- Facilitated group discussions among the kids regarding various topics such as sharing experiences.
- Attended workshops and training sessions related to childcare education and best practices.
- Monitored individual children during play times and ensured that everyone was included in activities.
- Managed conflicts between different children while ensuring respect towards each other is maintained at all times.
- Established good relationships with parents and guardians through regular communication via phone or emails.
Customer Care Representative – Complaints & Resolu
agl
Adelaide, South Australia
12.2019 - 09.2021
- Ensured compliance with data protection regulations when handling customer information.
- Identified opportunities to upsell additional services when appropriate.
- Escalated unresolved issues requiring further investigation or specialized expertise.
- Processed orders accurately and efficiently according to established procedures.
- Developed creative solutions to resolve complex problems quickly while minimizing cost impacts on the company.
Customer Care Representative
skytrust
Adelaide, South Australia
07.2017 - 11.2019
- Followed up on customer inquiries not immediately resolved by providing timely updates on the status of their requests.
- Provided training support for new hires related to customer service processes and procedures.
- Answered customer inquiries over the phone and via email.
- Ensured compliance with company policies regarding privacy laws and data protection regulations.
- Participated in team meetings to discuss strategies for improving customer satisfaction levels.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Resolved customer complaints promptly and professionally.
- Escalated unresolved issues requiring further investigation or specialized expertise.
Education
Certificate 4 in Allied Health Asstance
Charles Institute
01-2024
certificate 3 in individual support
National Career Institute
01-2022
Diploma of Early Childhood Education And Care
Sydney Business And Technology College
01-2022
Skills
- Data protection
- Record keeping
- Medication administration
- Advocacy services
- Care plan reviews
- Independent living skills
- Person-centred planning
- Strong verbal and written communication
- Complaint handling & conflict resolution
- NDIS processes & documentation
- Team collaboration
- IT systems & client software understanding
Timeline
Support Worker
Eclipse Care and Support
12.2024 - Current
Childcare Educator
randstad
01.2023 - 12.2024
Customer Care Representative – Complaints & Resolu
agl
12.2019 - 09.2021
Customer Care Representative
skytrust
07.2017 - 11.2019
Certificate 4 in Allied Health Asstance
Charles Institute
certificate 3 in individual support
National Career Institute
Diploma of Early Childhood Education And Care
Sydney Business And Technology College
Similar Profiles
MADDISUN RASCHELLAMADDISUN RASCHELLA
ER Veterinary Assistant at Eclipse Specialty and Emergency CareER Veterinary Assistant at Eclipse Specialty and Emergency Care
Tracey ScurrTracey Scurr
Residential Disabilities Support Worker/Team leader at Southern Cross support Services-Team Leader, Foundations Care: Support/Youth Worker, Toowoomba QLD. (FIFO to Rockhampton & Gladstone) Breakaway: Delivering Quality support, Toowoomba, QLD. STRIDE: For better mental health. Toowoomba, QLD. Family Cantered Support Services. Stanthorpe, QLDResidential Disabilities Support Worker/Team leader at Southern Cross support Services-Team Leader, Foundations Care: Support/Youth Worker, Toowoomba QLD. (FIFO to Rockhampton & Gladstone) Breakaway: Delivering Quality support, Toowoomba, QLD. STRIDE: For better mental health. Toowoomba, QLD. Family Cantered Support Services. Stanthorpe, QLD
Elisha UzomaElisha Uzoma
Mental Health Support Worker at Ederly Support, Demental Care and Child Support.Mental Health Support Worker at Ederly Support, Demental Care and Child Support.
Lauren HortinLauren Hortin
Shift Manager at McDonald'sShift Manager at McDonald's
Jaylen Tindale-SeymourJaylen Tindale-Seymour
Property Maintenance at NAProperty Maintenance at NA