Mehakdeep Ghuman
Melbourne,VIC
Summary
Motivated professional with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Frontend Supervisor
Woolworths
Geelong West, Vic
11.2022 - Current
- Maintained accurate records of inventory, sales, and employees.
- Resolved customer complaints in a professional manner.
- Conducted regular performance evaluations of front end personnel.
- Assisted management team in developing operational strategies that improved overall store performance.
- Supervised the proper maintenance of all equipment used at the checkout area.
- Trained new employees in customer service techniques and store policies.
Patient Services Assistant
Barwon Health
North Geelong, VIC
11.2022 - 01.2024
- Performed administrative duties such as filing records, updating databases and preparing documents.
- Provided emotional support during difficult times such as end-of-life situations or chronic illness diagnosis.
- Processed incoming referrals for new patients according to established protocols.
- Prepared examination rooms with necessary instruments and supplies prior to patient visits.
- Maintained confidentiality of all patient information.
Casual Chef
The Hibo
Bendigo, VIC
09.2022 - 11.2022
- Planned menus, ordered supplies and managed kitchen staff.
- Adjusted seasonings of dishes according to customers' tastes.
- Inspected kitchen equipment for cleanliness and functionality prior to use.
- Stored foods correctly using correct storage containers and labelling systems.
- Prepared high-quality dishes according to established recipes.
Full-Time Chef
Kangarooflat Sports club
Bendigo, VIC
04.2021 - 09.2022
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Reviewed operational records to determine amount of food used in order to maintain appropriate inventory levels.
- Monitored food preparation methods, portion sizes and garnishing of dishes to ensure that food was prepared in accordance with the restaurant's recipes and presentation standards.
- Managed daily operations of the kitchen including scheduling shifts for staff.
- Resolved customer complaints regarding food quality or service issues.
Full-Time Chef
Casa Diverso
Eaglehawk, VIC
02.2020 - 05.2021
- Order food for kitchen and Bar
- Maintained a clean work environment by adhering to sanitation policies and procedures.
- Created weekly schedules for employees based on projected business volume.
- Ensured compliance with all health, safety and hygiene regulations within the kitchen area.
- Adhered to budget guidelines when purchasing ingredients and equipment.
- Organized special events such as banquets or buffets requiring complex menus or decorations.
Retail Assistant
Marvel Stadium
08.2019 - 02.2020
- Cash handling
- Portion meals according to food standards
- Greet customers with smile
- Customer service
- Help customers with their requirements
- Prepare meals like, hot dog, burgers
- Maintain and check hygiene and cleaning
- Casual
Chef
Taj On High
03.2019 - 09.2019
- Prepare gravies, curries and dough
- Check temperature
- Stock handling, FIFO
- Receive and place an order
- Following procedures in relation to food handling
- Train and hire new staff
- Follow dietary requirements
Chef
Vineet’s @ Torquay
Torquay
12.2017 - 02.2019
- Monitor kitchen facilities and equipment
- Instruct cooks and other workers in the preparation, cooking, garnishing and presentation of food.
- Prepare and cook food according to the menu items.
- Check food quality and portion size.
- Prepare gravies, sauce and dough.
- Making breads and choosing right fillings, flavours according to customer’s needs.
- Hire and trained new staff
- Stock handling, replenishment and merchandising experience
- Understanding of sales budgets & KPI's
- Check and store stock, FIFO
- Following procedures in relation to food handling, personal, general hygiene, and typical hygiene control in the hospitality industry.
Customer Service and Cash Handling
Preston Market
Preston, VIC
01.2015 - 12.2017
- Having knowledge about all fruits and vegetable.
- Filling and maintaining the presentation according to business specified guidelines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
Waitress
Jai Ho Indian Restaurant
Richmond, VIC
02.2015 - 11.2016
- Guided guests through menus while demonstrating thorough knowledge of the food, beverages and ingredients.
- Cleaning and setup tables.
- Cash handling
- Verify payments from customers.
- Resolved guest complaints quickly and efficiently.
- Skilfully promote items or beverages lists and restaurant specials.
- Resolves problems of guest and ask them to give feedback.
Education
Certificate III - Commercial Cookery
Front Cooking School
Melbourne, VICDiploma - Hospitality
Front Cooking School
Melbourne, VICCertificate IV - Commercial cookery
Front Cooking School
Melbourne, VICAdvance Diploma - Hospitality
Front Cooking School
Melbourne, VICSkills
- Customer service excellence
- Employee training
- Team leadership
- Administrative support
- Communication skills
- Cash handling expertise
- Team collaboration
- Pressure management
- Complaint resolution
- Decision making
- Deadline and target achievement
Certification
- RSA - William Angliss Institute.
- Gaming industry license
- Current Module 1 RSG (Responsible Service of Gaming)
- Food handling Certificate
- Working with Children
- First Aid and CPR
References
- Al, Wheadon, +61 407 552 013, Kangarooflat sports club
- Mark, Harley, 0431649454, Head Chef Six Degree Café
- Anuj, Solanki, 0449149051, Vineet’s@Torquay, Supervisor/Director
- Harinder Singh, Dhaliwal, 0455896539, Taj On High, Supervisor/Director
- Yogita, Chugh, 0426641266, The Excelsor AHL Group LTD
Timeline
Frontend Supervisor
Woolworths
11.2022 - Current
Patient Services Assistant
Barwon Health
11.2022 - 01.2024
Casual Chef
The Hibo
09.2022 - 11.2022
Full-Time Chef
Kangarooflat Sports club
04.2021 - 09.2022
Full-Time Chef
Casa Diverso
02.2020 - 05.2021
Retail Assistant
Marvel Stadium
08.2019 - 02.2020
Chef
Taj On High
03.2019 - 09.2019
Chef
Vineet’s @ Torquay
12.2017 - 02.2019
Waitress
Jai Ho Indian Restaurant
02.2015 - 11.2016
Customer Service and Cash Handling
Preston Market
01.2015 - 12.2017
Certificate III - Commercial Cookery
Front Cooking School
Diploma - Hospitality
Front Cooking School
Certificate IV - Commercial cookery
Front Cooking School
Advance Diploma - Hospitality
Front Cooking School
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