Mehdi Chizfahm
Melbourne,VIC
Summary
Results-driven Network Engineer with 4 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Network Engineer
Shiraz Oil Refinery
11.2019 - 01.2023
- Performed troubleshooting for Cisco, and packet analysis.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Created VPN infrastructure and allowed for secure remote connections.
- Diagnosed network problems involving combination of hardware, software, power and communications issues.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Troubleshot complex multi-vendor network service provider issues.
System Administrator
Shiraz Oil Refinery
11.2019 - 01.2023
- Monitored networks and network devices to resolve technical problems quickly.
- Researched and recommended new technologies and strategies for improving system performance.
- Implemented and maintained virtual private networks.
- Installed and configured network printers and other peripheral devices.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
Technical Support Engineer
Shiraz Oil Refinery
11.2019 - 01.2023
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Documented faults and bugs for referral to development staff for use in updates.
- Performed root cause analysis of reported issues to enact corrections.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Installed and configured operating systems and applications.
- Tested new software and hardware prior to deployment.
- Installed, configured and maintained computer systems and network connections.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Education
Bachelor of Information Technology - Network And System Administration
Shiraz University
Iran ShirazSkills
- Network Infrastructure: Knowledge of routers, switches, firewalls, and load balancers
- Network Design: Ability to design scalable, secure, and efficient network architectures
- Protocols: Proficiency in TCP/IP, BGP, OSPF, and EIGRP
- Network Security: Experience with firewalls, VPNs, and intrusion detection systems
- Troubleshooting: Strong problem-solving skills to diagnose and resolve network issues
- Remote work support
- Network Monitoring: Use of tools like Wireshark, SolarWinds, and Nagios to monitor network performance
- Network troubleshooting
Certification
- Microsoft Certified Solutions Associate (MCSA) 2012
- Microsoft Certified Solutions Associate (MCSA) 2016
- Microsoft Certified Solutions Expert (MCSE)
Timeline
Network Engineer
Shiraz Oil Refinery
11.2019 - 01.2023
System Administrator
Shiraz Oil Refinery
11.2019 - 01.2023
Technical Support Engineer
Shiraz Oil Refinery
11.2019 - 01.2023
- Microsoft Certified Solutions Associate (MCSA) 2012
- Microsoft Certified Solutions Associate (MCSA) 2016
- Microsoft Certified Solutions Expert (MCSE)
Bachelor of Information Technology - Network And System Administration
Shiraz University
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