Mehdi Dallal
Casula,NSW
Summary
I am an experienced consultant with a background in the fast food industry and expertise in motor claims lodgement. Successfully manages customer inquiries and processes claims efficiently while ensuring compliance with industry standards.
Overview
4
4
years of professional experience
Work History
Motor Claims Lodgement Consultant
Insurance Australia Group
04.2024 - 09.2024
- Guide clients through the claims process, providing empathetic support and clear communication to enhance customer satisfaction and trust
- Propose process improvements to streamline claim lodgement procedures, contributing to reduced processing times and improved operational efficiency
- Consistently meet or exceed claim resolution targets while maintaining high-quality service standards and client satisfaction levels.
Customer Service Team Member
KFC
03.2021 - 02.2024
- Delivered exceptional customer service at KFC, ensuring swift order processing and maintaining a clean, welcoming environment for guests
- Streamlined drive-thru operations, reducing average wait times and improving customer satisfaction scores at KFC
- Adhered to strict food safety protocols, consistently passing quality checks and contributing to KFC's reputation for cleanliness.
Education
Year 7-12 -
Homeschool at Digital
03.2024
Skills
- Time Management
- Team Collaboration
- Process Improvement
- Communication Skills
- Claims Management
- Attention to Detail
- Problem Solving
- Research Skills
- Critical Thinking
- Service Excellence
Timeline
Motor Claims Lodgement Consultant
Insurance Australia Group
04.2024 - 09.2024
Customer Service Team Member
KFC
03.2021 - 02.2024
Year 7-12 -
Homeschool at Digital
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