Mehdi Noori
Walkervile ,SA
Summary
Highly motivated and results-driven professional with a background in Administration and Project Management. With over two years of experience, I have demonstrated reliability, honesty, integrity, and the ability to work collaboratively. My strong communication and problem-solving skills make me an asset to any team.
Overview
6
6
years of professional experience
Work History
IT Service Desk Support & Networking
Department of Human Services South Australia (DHS)
12.2023 - Current
- Assisted users with technical issues, troubleshooting software and hardware problems
- Responded to IT tickets promptly and effectively.
- Delivered exceptional customer service by maintaining open lines of communication with users throughout the issue resolution process.
- Contributed to cybersecurity initiatives through vulnerability assessments, patch management, and end-user education.
- Mentored junior engineers, fostering a positive learning environment and promoting professional growth.
- Visited sites and collaborated with stakeholders to ensure smooth network operations
- Demonstrated good knowledge of Department of Human Services processes.
Customer Resolution Generalization
IKEA
02.2021 - 01.2023
- Successfully resolved customer inquiries and issues
- Maintained excellent communication with stakeholders
- Contributed to administrative tasks within an international company context.
Administration work
IDP Education
07.2018 - 01.2020
- Experienced as Admin in International Company
- Having Reception and customer service skills
- Effective time management doing Admin and Reception Work at the same time.
Education
Bachelor of Business -
Kaplan School of Business
12.2024
Diploma of Business -
Kaplan School of Business
12.2022
Professional Certificate in Data Science -
Harvard University
12.2021
Undergraduate Studies in Cyber Security -
Deakin University
12.2019
VCE Certificate -
Hallam Senior College
12.2015
Skills
- Administration
- Project Management
- Problem-Solving
- Networking
- ICT operation
- Cyber security
Timeline
IT Service Desk Support & Networking
Department of Human Services South Australia (DHS)
12.2023 - Current
Customer Resolution Generalization
IKEA
02.2021 - 01.2023
Administration work
IDP Education
07.2018 - 01.2020
Bachelor of Business -
Kaplan School of Business
Diploma of Business -
Kaplan School of Business
Professional Certificate in Data Science -
Harvard University
Undergraduate Studies in Cyber Security -
Deakin University
VCE Certificate -
Hallam Senior College
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