Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mehdi Noori

Walkervile ,SA

Summary

Highly motivated and results-driven professional with a background in Administration and Project Management. With over two years of experience, I have demonstrated reliability, honesty, integrity, and the ability to work collaboratively. My strong communication and problem-solving skills make me an asset to any team.

Overview

6
6
years of professional experience

Work History

IT Service Desk Support & Networking

Department of Human Services South Australia (DHS)
12.2023 - Current
  • Assisted users with technical issues, troubleshooting software and hardware problems
  • Responded to IT tickets promptly and effectively.
  • Delivered exceptional customer service by maintaining open lines of communication with users throughout the issue resolution process.
  • Contributed to cybersecurity initiatives through vulnerability assessments, patch management, and end-user education.
  • Mentored junior engineers, fostering a positive learning environment and promoting professional growth.
  • Visited sites and collaborated with stakeholders to ensure smooth network operations
  • Demonstrated good knowledge of Department of Human Services processes.

Customer Resolution Generalization

IKEA
02.2021 - 01.2023
  • Successfully resolved customer inquiries and issues
  • Maintained excellent communication with stakeholders
  • Contributed to administrative tasks within an international company context.

Administration work

IDP Education
07.2018 - 01.2020
  • Experienced as Admin in International Company
  • Having Reception and customer service skills
  • Effective time management doing Admin and Reception Work at the same time.

Education

Bachelor of Business -

Kaplan School of Business
12.2024

Diploma of Business -

Kaplan School of Business
12.2022

Professional Certificate in Data Science -

Harvard University
12.2021

Undergraduate Studies in Cyber Security -

Deakin University
12.2019

VCE Certificate -

Hallam Senior College
12.2015

Skills

  • Administration
  • Project Management
  • Problem-Solving
  • Networking
  • ICT operation
  • Cyber security

Timeline

IT Service Desk Support & Networking

Department of Human Services South Australia (DHS)
12.2023 - Current

Customer Resolution Generalization

IKEA
02.2021 - 01.2023

Administration work

IDP Education
07.2018 - 01.2020

Bachelor of Business -

Kaplan School of Business

Diploma of Business -

Kaplan School of Business

Professional Certificate in Data Science -

Harvard University

Undergraduate Studies in Cyber Security -

Deakin University

VCE Certificate -

Hallam Senior College

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Mehdi Noori