MEHDI SHAHEEN
Summary
Skilled communicator and detail-oriented professional with a strong background in community services, stakeholder engagement, and public-facing communications. Experience includes developing complex documentation, collaborating with diverse teams, and supporting operational efficiency in fast-paced environments. Passionate about inclusive service delivery and committed to clear, user-focused communication. Proven expertise in working across government-funded programs, with a deep understanding of process improvement, compliance, and cultural competency.
Overview
4
4
years of professional experience
Work History
Case Manager and Intake Case Manager – Humanitarian Settlement Program (Casual-fulltime)
AMES Australia
01.2024 - 04.2025
- Delivered strengths-based case management for refugees and migrants, ensuring holistic settlement outcomes
- Coordinated service delivery with providers for timely referrals and consistent client engagement
- Supported clients through orientation, advocacy, and general counselling to foster independence and wellbeing
- Managed records, risk assessments, and incident reports in compliance with standards
- Supervised and debriefed support workers and volunteers involved in client care
- Conducted intake case management and liaised with internal stakeholders prior to clients' arrival in Australia
- Selected as Intake Case Manager in January 2025, based on exceptional work quality, attention to detail, and the ability to build strong client relationships, standing out among all Case Managers in the team
Jobs Victoria Employment Mentor (Permanent Fulltime)
OCTEC Employment Services (2023) and Maxima Joblink (2022), Dandenong
08.2022 - 10.2023
- Exceeded KPIs through effective case management and tailored employment plans
- Developed and implemented person-centred strategies to attract and retain participants
- Built and maintained strong relationships with stakeholders, employers, and community partners
- Collaborated across services to enhance client outcomes and operational efficiency
- Managed end-to-end client support, including post-placement follow-up and ongoing mentorship
- Surpassed placement targets at OCTEC, driving long-term employment outcomes for clients
- Drove community engagement at Maxima, expanding reach and prompting team growth to meet demand
Child, youth and family support worker (Casual – on call)
ONCALL Group Australia PTY LTD
06.2021 - 08.2023
- Delivered safe, person-centred care to vulnerable children, youth, and families
- Supported emotional, social, and learning development for clients with trauma
- Promoted client rights, independence, and choice in all interactions
- Worked across residential, emergency, and parental home placements
- Followed care plans and maintained high standards of ethics and compliance
- Provided flexible support to enhance the wellbeing of children and young people in various care settings
Education
Diploma - Community Services
Chisholm Institute
01.2021
Mandatory Units of Competency - Residential Youth Work
ONCALL College
01.2021
Certificate IV - Disability
All Health Training
01.2019
Certificate III - Individual Support (Ageing)
All Health Training
01.2018
Expertise Highlights
Communication & Knowledge Management | Community Engagement | Stakeholder Liaison | Document Design & Accessibility | Operational Support | Microsoft Office Suite | Cross-Cultural Communication | Research & Data Analysis | Procedural Documentation | Strategic Communication
Personal Attributes
- Adaptable: I have thrived in diverse industry environments, adjusting to new challenges.
- Detail-Oriented: I consistently produce accurate, high-quality written materials.
- Collaborative: I build strong relationships with internal and external stakeholders.
- Analytical: I approach tasks with a strategic and improvement-focused mindset.
- Outcome-Driven: I am committed to delivering timely, impactful solutions.
Career Summary
- 8/2022 – 10/2023 Jobs Victoria, OCTEC Employment Mentor
- 8/2021 – 8/2022 Jobs Victoria, Maxima Employment Mentor
- 1/2016 – 7/2021 Sarafi Qasemi (SQ4EX) Customer Engagement Manager
- 6/2021 – 08/2023 ONCALL group CYF Support worker (casual/on-call)
- 3/2021 – 6/2021 Dandenong West Primary school Student placement
- 6/2019 – 2/2021 Scope (Lifestyle options Carnegie) DSW, (casual part-time)
- 09/2014 – 9/2015 Dominos Patterson Lakes Assistant Manager
Timeline
Case Manager and Intake Case Manager – Humanitarian Settlement Program (Casual-fulltime)
AMES Australia
01.2024 - 04.2025
Jobs Victoria Employment Mentor (Permanent Fulltime)
OCTEC Employment Services (2023) and Maxima Joblink (2022), Dandenong
08.2022 - 10.2023
Child, youth and family support worker (Casual – on call)
ONCALL Group Australia PTY LTD
06.2021 - 08.2023
Mandatory Units of Competency - Residential Youth Work
ONCALL College
Certificate IV - Disability
All Health Training
Certificate III - Individual Support (Ageing)
All Health Training
Diploma - Community Services
Chisholm Institute
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