Mehdiraza Sunasara
Canberra,Australia
Summary
Dynamic IT professional with experience at PC Loads Pvt Ltd, excelling in network support and system documentation. Proven ability to troubleshoot technical issues and enhance operational efficiency. Skilled in SQL and known for strong problem-solving capabilities, I thrive in team environments and am committed to delivering effective solutions.
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT Support & Inventory Coordinator
Fruit Market Warehouse
Canberra
01.2021 - Current
- - Manage inventory systems and support operational technology
- - Troubleshoot minor IT issues related to POS systems and hardware
- - Develop Excel-based tools for stock tracking and reporting
- Part-time
IT Management Assistant
PC Loads Pvt Ltd
01.2019 - 07.2019
- - Assisted in managing internal IT systems and coordinating software updates
- - Supported helpdesk functions and resolved technical issues for staff
- - Maintained hardware inventory and ensured system backups
- - Gained foundational skills in network support, system documentation, and user support
Education
Professional Year Program - ICT
Indus Institute
Canberra 01-2023
Bachelor of Information and Communication Technology - Information And Communication Technology
University of The Sunshine Coast
Sydney, NSW06-2021
Skills
- - Networking & Systems: TCP/IP, DNS, DHCP, LAN/WAN, Wireshark, Cisco Devices
- - Business Analysis: Requirement gathering, stakeholder engagement, data analysis, reporting
- - Tools: SQL, Excel (Advanced), Tableau, MS Visio, Jira, Confluence
- - Methodologies: Agile, Scrum, Waterfall
- - Strengths: Fast learner, team-oriented, strong attention to detail, solution-focused
- System backups
- Problem-solving
Websites
Certification
- - Cisco Certified Network Associate (CCNA) – [Year] (if applicable)
- - Business Analyst Certification – [Platform/Institution] (if applicable)
Projects
Business Case Analysis for Software Solution, - Conducted gap analysis and stakeholder interviews for a mock retail system, - Prepared a detailed business report with cost-benefit analysis and process maps, Small Office Network Setup Project, - Designed and simulated a secure office network with VLANs, routers, and switches, - Implemented network segmentation and documented configurations
Affiliations
Australian Computer Society (ACS) – Member since 2022
Career Objective
To secure a role in IT Networking or Business Analysis where I can apply my academic knowledge and grow through hands-on experience. I am eager to learn, contribute meaningfully, and consistently go above and beyond expectations.
Languages
English
Professional
Gujarati
Professional
hindi
Professional
References
References available upon request.
Timeline
IT Support & Inventory Coordinator
Fruit Market Warehouse
01.2021 - Current
IT Management Assistant
PC Loads Pvt Ltd
01.2019 - 07.2019
Professional Year Program - ICT
Indus Institute
Bachelor of Information and Communication Technology - Information And Communication Technology
University of The Sunshine Coast
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