Mehedi Hasan Imon
Rockdale,NSW
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviours, understanding customer desires and providing customized solutions to build loyalty.
Overview
2
2
years of professional experience
Work History
Coles - Night Fill Incharge
Coles Supermarket
09.2022 - Current
- Run night Fill for grocery department.
- Enforced strict safety protocols to protect personnel and equipment.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Crew Coach
McDonald's Restaurant
07.2022 - 02.2024
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring %.
- Optimized scheduling practices to maximize workforce efficiency while minimizing labor costs.
- Worked with vendors to customize courseware to accommodate business needs.
- Evaluated current processes and procedures regularly, identifying opportunities for improvement or innovation.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 20%.
Customer Service Representative
EGampol
03.2023 - 06.2023
- Updated account information to maintain customer records.
- Investigated and resolved customer inquiries and complaints quickly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Bachelor of Science - Information Technology
Victorian Institute of Science And Technology (VIT
Sydney, NSW06.2026
Skills
- Attention To detail
- Technical Support
- Facility cleaning
- Heavy Lifting
- Stocking
- Money Handling
- Sales Expertise
- Order Processing
Languages
Bengali
Native or Bilingual
English
Full Professional
Hindi
Professional Working
Timeline
Customer Service Representative
EGampol
03.2023 - 06.2023
Coles - Night Fill Incharge
Coles Supermarket
09.2022 - Current
Crew Coach
McDonald's Restaurant
07.2022 - 02.2024
Bachelor of Science - Information Technology
Victorian Institute of Science And Technology (VIT
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