Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Mehedi Hasan Roni

Sydney,NSW

Summary

Customer Service Representative with over 5 years of experience in retail and vehicle services, including roles at BP, Ampol, Europcar, and Woolworths. Proficient in customer service, POS operations, stock management, and workplace safety. Holds a Bachelor of Business Information Systems and a valid HR driver’s licence. Committed to delivering exceptional service and fostering teamwork in fast-paced environments.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Europcar Mobility
Parramatta, NSW
08.2024 - Current
  • Assisted customers with bookings, pick-ups, and returns to enhance service efficiency.
  • Inspected, cleaned, and prepared vehicles for rental to maintain quality standards.
  • Supported team with administrative tasks and addressed customer queries promptly.

Trolley Driver

Woolworths
Penrith, NSW
09.2024 - 03.2025

NSW | 2022 – Present (Casual)

  • Safely collect and return trolleys from car park
  • Maintain clean and accessible store entry
  • Help customers and support staff when needed

Customer Service Representative (CSR)

Ampol
Heathcotte , Nsw
03.2021 - 06.2024
  • Operated register for fuel and product sales, ensuring accurate transactions.
  • Maintained store presentation through regular stock replenishment and organization.
  • Ensured site cleanliness and compliance with safety regulations.

Customer Service Representative (CSR)

BP (British Petroleum)
Rozelle, NSW
02.2018 - 01.2021
  • Provided efficient customer service in high-traffic fuel station.
  • Managed cash handling, stock control, and shift reporting processes.
  • Ensured site cleanliness while adhering to safety protocols.

Education

Bachelor of Science - Business Systems Analyst

Australian Institute Of Higher Education
545 Kent St, Sydney NSW 2000
10-2022

Skills

Customer service and POS operation
  • Stock replenishment and merchandising
  • Cash handling and EFTPOS
  • Communication and teamwork
  • Trolley collection and site safety
  • HR driver licence
  • IT and business systems knowledge
  • Time management and multitasking

Certification

  • HR Driver’s Licence
  • Police Check

Timeline

Trolley Driver

Woolworths
09.2024 - 03.2025

Customer Service Representative

Europcar Mobility
08.2024 - Current

Customer Service Representative (CSR)

Ampol
03.2021 - 06.2024

Customer Service Representative (CSR)

BP (British Petroleum)
02.2018 - 01.2021

Bachelor of Science - Business Systems Analyst

Australian Institute Of Higher Education
Mehedi Hasan Roni