Mehedi Hasan Ridoy
Lakemba,NSW
Summary
Dynamic IT professional with a proven track record at IFIC Bank, excelling in technical support and customer service. Skilled in troubleshooting and enhancing user satisfaction, I effectively collaborated with teams to implement system upgrades. Known for relationship building and delivering exceptional service, I thrive in fast-paced environments while managing complex inquiries.
Overview
8
8
years of professional experience
Work History
Assistant IT Officer
IFIC Bank
06.2024 - 08.2025
- Diagnosed and resolved technical problems using ticketing systems to ensure timely issue resolution.
- Collaborated with IT teams to implement system upgrades and enhancements that improved operational efficiency.
- Troubleshot network connectivity issues, restoring access to vital resources for employees experiencing difficulties.
Trainee Assistant Officer
IFIC Bank
02.2024 - 05.2024
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service to enhance their experience.
- Increased customer loyalty through friendly and attentive service during each transaction.
- Reduced waiting times for customers by processing transactions quickly and accurately.
IT Support Engineer
Augmedix Bangladesh
07.2022 - 01.2024
- Provided technical support for hardware and software issues, enhancing user satisfaction.
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, work stations and system management tools.
Customer Service Team Leader
Shwapno Super Shop
09.2020 - 03.2022
- Supervised customer service team, ensuring high-quality support and adherence to company standards.
- Trained and mentored new team members, enhancing their skills and knowledge of products.
- Resolved complex customer inquiries, maintaining satisfaction through effective communication and problem-solving.
- Coordinated cross-functional teams to deliver exceptional customer service in a fast-paced environment.
Customer Sales Representative
Prince Bazar
01.2018 - 04.2020
- Explained key product features and benefits to support purchasing decisions.
- Processed sales accurately using POS systems.
- Collaborated with the team to keep merchandise displays organized and appealing.
- Monitored inventory and supported restocking to meet customer demand.
Education
Master of Science - Management For Engineers
Central Queensland University
Sydney, NSWBachelor of Science - Electrical & Electronic Engineering
Ahsanullah University of Science And Technology
Dhaka, Bangladesh 06.2022
Skills
- Retail store support
- Administrative support
- Technical support
- Sales expertise
- Customer service excellence
- Teamwork and collaboration
- Customer service
- Relationship building
- Quality control
- Cross-functional collaboration
- Microsoft office
- Team management
Languages
English
Full Professional
Timeline
Assistant IT Officer
IFIC Bank
06.2024 - 08.2025
Trainee Assistant Officer
IFIC Bank
02.2024 - 05.2024
IT Support Engineer
Augmedix Bangladesh
07.2022 - 01.2024
Customer Service Team Leader
Shwapno Super Shop
09.2020 - 03.2022
Customer Sales Representative
Prince Bazar
01.2018 - 04.2020
Master of Science - Management For Engineers
Central Queensland University
Bachelor of Science - Electrical & Electronic Engineering
Ahsanullah University of Science And Technology