Summary
Overview
Work History
Education
Languages
References
Timeline
Generic

Mehedi Hassan Niloy

Melbourne,VIC

Summary

  • Hardworking Trainee known for learning quickly, taking detailed notes and asking questions for superior understanding. Committed to punctuality, accuracy and streamlining processes for increased productivity.
  • Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
  • Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
  • Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
  • Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
  • Motivated individual with business acumen and willingness to take on challenging roles. Tech-savvy and quick learning with technical know-how, social media expertise and sales abilities to support and drive substantial growth.
  • Enthusiastic hospitality industry professional with expert knowledge of venues, tourist attractions, dining, and entertainment offerings. Excellent interpersonal and communication skills.
  • Responsible retail professional with excellent sales, service and interpersonal skills. Committed to making every customer feel welcome and assisting with any need. Advanced knowledge of fashion trends and popular looks.

Overview

2
2
years of professional experience

Work History

Trainee Data Engineer

Octopus Communications Limited
Dhaka
10.2023 - 02.2024
  • Worked alongside senior team members to learn related job tasks and roles.
  • Attended training sessions and meetings to learn new information and develop personal skills.
  • Provided support to existing staff on various tasks and duties.
  • Participated in meetings with other trainers to discuss strategies for improving learning outcomes.
  • Resolved any issues that arose during the course of a training session.
  • Maintained records of employee training activities and performance evaluations.
  • Facilitated group discussions among participants during trainings.
  • Identified opportunities to assist others and took initiative to seek out additional projects.
  • Analyzed data from trainee feedback forms to improve future trainings.
  • Prepared reports summarizing results from evaluation assessments after each session concluded.
  • Maintained positive working relationship with fellow staff and management.
  • Integrated multiple sources of structured and unstructured datasets into a single platform.
  • Managed performance monitoring and tuning while identifying and repairing issues within database realm.
  • Assisted solution providers with definition and implementation of technical and business strategies.
  • Developed and managed enterprise-wide data analytics environments.
  • Worked as part of project teams to coordinate database development and determine project scopes and limitations.

Data Analyst Intern

10 Minute School
Dhaka
05.2023 - 08.2023
  • Coordinated with team members and organizational partners to identify and resolve data issues.
  • Used statistical analyses to find patterns from data and identify improvement opportunities.
  • Developed visualizations to convey complicated data in straightforward fashion.
  • Collaborated with other teams to develop analytics solutions that provide value-added insights.
  • Analyzed customer feedback surveys to understand user experience with products and services.
  • Researched new ideas to prioritize areas of focus.
  • Consulted with customers to develop dashboards, metrics and outcomes evaluations.
  • Maintained or updated business intelligence tools, databases or dashboards.
  • Provided technical support for existing reports, dashboards or other tools.
  • Collected, tracked and evaluated current business and market trend data.
  • Generated standard or custom reports summarizing business, financial or economic data.
  • Identified or monitored current and potential customers using business intelligence tools.
  • Communicated with customers, competitors and suppliers to stay abreast of industry or business trends.
  • Assessed programs to identify risks or problems to determine appropriate responses.

Concierge

Radisson Blu Water Garden Hotel
Dhaka
09.2022 - 03.2023
  • Handled mail and package deliveries, keeping items secure.
  • Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
  • Directed incoming calls and messages to appropriate staff or residents.
  • Maintained guest privacy and building reputation by keeping information confidential.
  • Greeted customers and answered their inquiries regarding hotel services, amenities, and local attractions.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Greeted clients and provided personalized support to meet unique needs and promote brand loyalty.
  • Built and maintained productive relationships with employees.
  • Explained how TV remote, heating/cooling, WiFi access and locks worked to hotel guests.
  • Acknowledged and greeted guests entering or leaving building, promoting pleasant environment.
  • Assisted with check-in and check-out procedures including confirming reservation details and providing directions to guest rooms.
  • Kept updated records of guest feedback forms in order to measure service quality over time.

Retail Assistant

Miniso Jamuna Future Park
Dhaka
05.2022 - 08.2022
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Processed payments using cash register, credit card machine and POS system.
  • Ensured cleanliness of the retail area including dusting surfaces, vacuuming floors and cleaning windows.
  • Assisted customers with product selection, answered queries and provided advice.
  • Managed customer complaints in a professional manner while seeking solutions for resolution.
  • Followed company policies regarding returns, exchanges, refunds and other transactions.
  • Performed regular inventory checks to ensure accurate stock control.
  • Organized storeroom items neatly on shelves according to size, color or type of item.
  • Explained information about quality, value and style of products to influence customer buying decisions.
  • Assisted in setting up promotional displays, signage and window displays.
  • Monitored sales floor traffic and assisted customers with their inquiries.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Maintained records related to sales for store management.

Education

Bachelor of Science - Electrical & Electronic Engineering

Islamic University of Technology
Gazipur, Dhaka, Bangladesh
05-2023

Master of Science - Data Science

Swinburne University of Technology
Hawthorn, VIC

Languages

English
Professional
Bengali
Native/ Bilingual
Hindi
Limited

References

Annto Das Joy

House Keeping Supervisor

Pan Pacific Melbourne

Phone: 0426200278

Mail: anntodasjoy48@gmail.com

Timeline

Trainee Data Engineer

Octopus Communications Limited
10.2023 - 02.2024

Data Analyst Intern

10 Minute School
05.2023 - 08.2023

Concierge

Radisson Blu Water Garden Hotel
09.2022 - 03.2023

Retail Assistant

Miniso Jamuna Future Park
05.2022 - 08.2022

Bachelor of Science - Electrical & Electronic Engineering

Islamic University of Technology

Master of Science - Data Science

Swinburne University of Technology
Mehedi Hassan Niloy