Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mehgan Russell

Hurstbridge,Victoria

Summary

I am dedicated to building authentic relationships and creating engaging interactions. I approach challenges as opportunities for success, leveraging strong negotiation skills and a collaborative mindset to navigate complex situations. My commitment to teamwork and adaptability allows me to unite individuals and drive results, even in times of change and evolving business demands.

Overview

32
32
years of professional experience

Work History

Business Relationship Manager

Nutrien Ag Solutions
02.2022 - Current
  • Supported relationship management initiatives to enhance business engagement and satisfaction.
  • Contributed to project management efforts by tracking progress and reporting on key milestones.
  • Maintained open lines of communication with stakeholders at all levels of the organization, fostering a culture of transparency and accountability.
  • Collaborated closely with product development teams to ensure alignment between business requirements and offerings.
  • Assisted in identifying customer needs and aligning solutions to meet business objectives.
  • Collaborated with cross-functional teams to streamline communication processes for improved service delivery.

Project Manager

Nutrien Water
01.2018 - 02.2022
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Experience in the use of SAP or any similar ERP’s for retail sales, purchasing and inventory management processes to understand challenges related to system usage.
  • Provide face to face training and support to the business
  • Developed project plans, schedules, and budgets to ensure alignment with business objectives.
  • Facilitated regular status meetings to track progress and mitigate risks effectively.
  • Implemented process improvements that enhanced team collaboration and project outcomes.
  • Managed stakeholder communications to ensure transparency and address concerns promptly.
  • Conducted post-project evaluations to identify lessons learned and improve future initiatives.
  • Established effective communication among team members for enhanced collaboration and successful project completion.

Branch Manager

Total Eden
12.2008 - 01.2018
  • Led branch operations to enhance customer service and achieve operational efficiency.
  • Developed training programs for staff to improve performance and ensure compliance with policies.
  • Analyzed sales data to identify trends and implement strategies for revenue growth.
  • Managed inventory levels and coordinated supply chain logistics to optimize resource allocation.
  • Fostered relationships with key clients to enhance customer retention and satisfaction rates.
  • Oversaw budgeting processes, ensuring financial accuracy and resource management within the branch.
  • Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
  • Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.

Counter Salesperson

Reece Irrigation & Pools
03.2006 - 12.2008
  • Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
  • Managed inventory levels, ensuring optimal stock availability for customers.
  • Operated point-of-sale systems accurately to process transactions and maintain records.
  • Trained and mentored new staff on product knowledge and sales techniques.

Office Supervisor

Australian Air Express / First Choice Couriers
01.2004 - 03.2006
  • Oversaw daily office operations, ensuring efficient workflow and resource allocation.
  • Implemented process improvements, enhancing team productivity and communication.
  • Trained and mentored new staff on office protocols and systems.
  • Coordinated scheduling and logistics for meetings and events to optimize time management.
  • Maintained a clean, organized, and professional office environment to support maximum productivity.
  • Supported a positive work culture that prioritized teamwork, professionalism, continuous learning opportunities.

Office Administrator

Harcourts Real Estate
01.2003 - 11.2004
  • Managed office operations, ensuring efficient workflow and adherence to organizational policies.
  • Coordinated scheduling for meetings, optimizing team availability and resource allocation.
  • Maintained comprehensive filing systems, enhancing document retrieval efficiency and accuracy.
  • Implemented process improvements, streamlining administrative tasks and reducing turnaround time.
  • Developed standard operating procedures, standardizing practices across administrative functions.

Personnel Assistant

Elite Fleet Corporation
02.2001 - 11.2003
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Maintained and scheduled complex calendars.
  • Developed client relationships with strong communication skills.
  • Coordinated recruitment processes, including scheduling interviews and communicating with candidates.
  • Developed onboarding materials to streamline new employee orientation and integration.



Front End Coordinator

Officeworks
09.1998 - 07.2001
  • Managed cash register operations, balancing cash drawers at beginning and end of shifts.
  • Trained new staff on operational procedures, promoting adherence to company policies.
  • Implemented inventory control measures, reducing discrepancies and improving stock management.
  • Monitored store displays and promotions, ensuring compliance with merchandising standards.
  • Resolved customer complaints promptly, fostering positive relationships and repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.

Waitress

Lonestar Steakhouse & Restaurant
05.1997 - 09.1999
  • Provided exceptional customer service in fast-paced dining environment.
  • Collaborated with kitchen staff to ensure timely and accurate order delivery.
  • Managed multiple tables efficiently while maintaining high service quality.
  • Trained new staff on menu offerings and service protocols, enhancing team performance.
  • Resolved customer complaints swiftly to ensure a positive dining experience.
  • Implemented upselling techniques, positively impacting overall sales and guest satisfaction.

Sales Assistant

Fosseys
06.1993 - 04.1998
  • Assisted customers with product selections, enhancing overall shopping experience and satisfaction.
  • Managed inventory levels, ensuring stock availability and timely replenishment of merchandise.
  • Resolved customer inquiries and complaints effectively, maintaining positive brand reputation and loyalty.
  • Coordinated visual merchandising efforts to create appealing displays that attracted customer attention.
  • Developed and maintained strong relationships with customers, promoting repeat business through exceptional service.

Education

Advanced Diploma - Hospitality And Tourism Management

William Angliss Institute of TAFE
Melbourne, VIC
12-1998

VCE -

Vaucluse College
Richmond, VIC
12-1995

Skills

  • Highly self-motivated with a demonstrated ability to work independently or collaboratively within a team environment
  • Possesses excellent communication skills, fostering effective interactions with clients and colleagues
  • Demonstrates initiative and a proactive approach to undertaking diverse tasks
  • Adaptable and open to embracing new challenges, with a strong commitment to continuous learning
  • Organised and enthusiastic, consistently striving to achieve objectives and meet set deadlines
  • Experienced in problem-solving, with a keen ability to analyse situations and provide effective solutions

Timeline

Business Relationship Manager

Nutrien Ag Solutions
02.2022 - Current

Project Manager

Nutrien Water
01.2018 - 02.2022

Branch Manager

Total Eden
12.2008 - 01.2018

Counter Salesperson

Reece Irrigation & Pools
03.2006 - 12.2008

Office Supervisor

Australian Air Express / First Choice Couriers
01.2004 - 03.2006

Office Administrator

Harcourts Real Estate
01.2003 - 11.2004

Personnel Assistant

Elite Fleet Corporation
02.2001 - 11.2003

Front End Coordinator

Officeworks
09.1998 - 07.2001

Waitress

Lonestar Steakhouse & Restaurant
05.1997 - 09.1999

Sales Assistant

Fosseys
06.1993 - 04.1998

Advanced Diploma - Hospitality And Tourism Management

William Angliss Institute of TAFE

VCE -

Vaucluse College

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