Mehlissa Tulay
Biggera Waters,QLD
Summary
Proactive professional with extensive experience in call center duties and appointment coordination. Adept at database management and general software support, contributing to effective communication and timely responses to customer needs.
Overview
5
5
years of professional experience
Work History
Receptionist
1komma5
Coombabah, Qld
11.2025 - Current
- Confirmed appointments for all staff roles, ensuring organized scheduling and effective time management.
- Managed incoming calls, efficiently routing messages to appropriate staff members.
- Performed data entry into database, maintaining accurate records for easy retrieval and reference.
- General software and tech support
- Follow ups
- Point of contact across several states (VIC, NSW, QLD and SA)
- EWRS (Electrical work requests submissions)
Admin Assistant - Real Estate
Termicide
Arundel, 4214
01.2022 - 10.2025
- Manage daily phone messages, emails, and general queries, ensuring timely and accurate responses.
- Enter and process work orders for agents, sending tenant confirmations via SMS and email, maintaining precise database records.
- Maintain daily contact with staff for real estate and work order queries, providing administrative support to agents and technicians.
- Complete weekly tasks including Agent Property Information Forms and Owner Property Information Forms (welcome calls).
- Communicate weekly and monthly progress reports to ensure work orders are up to date.
- Delegate tasks onto team members.
- Perform ad hoc administrative tasks as requested by management, including anniversary dates, finalizing forms, and sending welcome call SMS.
- Create and update new property entries, ensuring all owner, agent, and tenant information is accurate for bookings and communications.
- Ensure job details are correct and up to date for technicians and the bookings team.
- Collaborate with management on work order quality checks, double-checking all data before saving.
- Assist with monthly mail merges and manage unclear work orders
Education
Pacific Pines State High School
Pacific Pines, QLDSkills
- Appointment scheduling
- Call management
- Database management
- Software troubleshooting
- Ability to multitask
- Excellent written and verbal communication
References
References available upon request.
Timeline
Receptionist
1komma5
11.2025 - Current
Admin Assistant - Real Estate
Termicide
01.2022 - 10.2025
Pacific Pines State High School