Mehmethan Bir
Newcaslte,NSW
Summary
Adept at process control and fostering teamwork, I significantly enhanced operational efficiency and safety at Steggles. My leadership in various roles, from Process Operator to Hotel Supervisor, showcases my ability to train teams, improve service standards, and implement effective safety protocols, resulting in a noticeable reduction in work-related injuries and increased customer satisfaction.
Responsible Process Operator with excellent troubleshooting skills coupled with more than [Number] years of experience. Highly effective meeting safety requirements and work operational safety compliance. Known for efficiency and above-standard work ethic.
Focused Process Operator considered an expert in maintenance services. Polished with a keen sense of urgency when tackling tasks. Pursuing a role where hard work and dedication will be highly valued.
Overview
14
14
years of professional experience
Work History
Process Operator
Steggles
02.2022 - Current
- Contributed to a safe working environment by strictly adhering to safety guidelines and reporting potential hazards.
- Utilized computer systems effectively to monitor processes and input critical data accurately and efficiently.
- Maintained accurate records of production data, facilitating informed decision-making for management.
- Observed all safety rules and regulations and encouraged others to do same, effectively reducing work-related injuries.
- Reduced downtime, swiftly identifying and troubleshooting process disruptions.
Cleaning Team Leader
Cleaning Edge Solutions
12.2020 - 11.2021
- Managed inventory efficiently, ensuring the availability of necessary supplies and minimizing waste.
- Led team in consistently outperforming set targets while also maintaining excellent client feedback and retention rates, establishing the team''s reputation for excellence.
- Resolved client issues promptly, maintaining professional relationships and ensuring repeat business.
- Promoted team collaboration through open communication channels and fostering a positive work atmosphere.
- Planned and executed periodic training sessions aimed at keeping team updated about latest best practices while also refreshing their knowledge on existing techniques.
- Optimized staff deployment by strategically assigning tasks based on individual competencies and workload balance.
Food Service Manager
Oasis Village Kebab
11.2017 - 11.2020
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Tracked food production levels, meal counts, and supply costs.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
Customer Service Manager
HILTON 360 NIGHT CLUB
05.2015 - 09.2017
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Hotel Supervisor
Dodici Beach Hotel Resort
04.2014 - 03.2015
- Managed hotel reservations, coordinating with various departments to ensure seamless guest experiences from arrival to departure.
- Collaborated closely with management, reporting on departmental performance and providing strategic recommendations for improvement.
- Enhanced guest satisfaction by implementing personalized services and catering to individual needs.
- Reduced guest complaints by ensuring consistent delivery of high-quality services throughout the hotel.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
Bar Shift Supervisor
Halic Park Hotel Resort
03.2013 - 12.2014
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Coordinated merchandising, promoted new products and increased brand awareness.
Restaurant Waiter
Bu Bi Beach Club
06.2012 - 02.2013
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
Restaurant Waiter
Bella Vita Restaurant
07.2010 - 11.2011
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
Education
High School Diploma -
Vali Erol Cakir
IZMIR/TURKEY03-2014
Skills
- Process control
- Safety protocols and procedures
- Equipment operation
- Housekeeping skills
- Work order management
- Teamwork
- Good communication
- Pallet jacks
- Quality control
- New hire training
Languages
Turkish
Full Professional
Timeline
Process Operator
Steggles
02.2022 - Current
Cleaning Team Leader
Cleaning Edge Solutions
12.2020 - 11.2021
Food Service Manager
Oasis Village Kebab
11.2017 - 11.2020
Customer Service Manager
HILTON 360 NIGHT CLUB
05.2015 - 09.2017
Hotel Supervisor
Dodici Beach Hotel Resort
04.2014 - 03.2015
Bar Shift Supervisor
Halic Park Hotel Resort
03.2013 - 12.2014
Restaurant Waiter
Bu Bi Beach Club
06.2012 - 02.2013
Restaurant Waiter
Bella Vita Restaurant
07.2010 - 11.2011
High School Diploma -
Vali Erol Cakir
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